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Client Onboarding Specialist

1 month ago

Makati City, National Capital Region, Philippines Zarla Full time
Zarla is an AI-driven startup on a mission to help mobile car detailers get online and grow. We aim to be the ultimate all-in-one online platform for mobile car detailers. We help them create a website, add online booking, and establish their Google Business Profile so clients can easily find them.

This is a hybrid position across customer support and inbound sales. It is also a night shift role and it is a requirement that you are already working night shift in your current position. We want to be sure there is no issue with adjusting to working US business hours. The Role: As a Client Onboarding Specialist, you'll be the first point of contact for newly signed car detailing businesses at Zarla. You'll manage website-building projects and booking platform implementation for clients, collaborating with our team of creatives, strategists, and tech specialists.

You will:
  1. Coordinate multiple website-building and booking platform implementation projects for car detailing clients.
  2. Conduct intake calls to understand branding, marketing goals, and unique value propositions.
  3. Make outbound calls to clients who have expressed interest in our platform.
  4. Maintain detailed project documentation in internal systems (notes, status reports, feedback, and approvals).
  5. Collaborate with teams across departments (SEO, Design, Development).
  6. Review websites and account setups independently and with clients before launching.
  7. Ensure smooth transitions by scheduling go-lives and introducing clients to Account Managers.
  8. Provide feedback to improve our onboarding process and product offerings.
What We Really Need From You:
  1. Currently working night shift.
  2. Familiarity with digital marketing products, local SEO, and online booking systems.
  3. Ability to build and nurture collaborative partnerships with clients and internal teams.
  4. Strong organizational skills with the ability to handle competing priorities.
  5. Excellent English proficiency for both written and spoken client-facing communication.
  6. Tech-savvy approach with ability to learn and teach online tools (including website builders, booking software, and Google Business Profile).
Why Join Zarla:
  1. Impactful Work: Help car detailers thrive by improving their online presence-see direct results in their success.
  2. Fast Growth: Join a fast-moving startup with leadership that has built multiple successful companies.
  3. Global Team: Be part of our international team, with the opportunity to collaborate across cultures and time zones.
  4. Competitive Compensation: Attractive salary package competitive within the Manila market, with performance-based incentives and growth opportunities as we scale.
  5. Work-Life Balance: Work remotely with flexible arrangements within your night shift schedule.
Benefits:
  1. Competitive salary package of ₱40,000 to ₱60,000.
  2. HMO coverage.
  3. 20 days of paid time off per year.
  4. 10 days of paid personal/sick/carer's leave per year.
  5. Paid Philippine holidays.
  6. 13th month pay.
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