Specialist, Knowledge Management

3 weeks ago


Cebu City, Central Visayas, Philippines Tier1usa Full time

Job Description

We at Athena empower exceptional talent with boundless opportunities to achieve more. We achieve this by pairing exceptional Executive Partners (XPs) from the Philippines and Kenya with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and lives. With a waitlist growing by the day, Athena has already showcased compelling demand. As part of the Athena team, you will have an exponential opportunity, empowering the fiercely ambitious to reach the most audacious goals.

Role Overview

As the Specialist, Knowledge Management at Athena, you serve as the first point of contact for our community members, playing a vital role in onboarding, supporting, and engaging new and existing members. You'll support the community programs and ensure members adhere to community guidelines and standards. This is a hybrid role where you will take the lead in organizing and staffing weekly community activities.

Duties & Responsibilities

  1. Community Development: Onboard and train new community members, providing ongoing support and guidance.
  2. Assist with planning, organizing, and executing community activities to foster a sense of belongingness and engagement.
  3. Community Engagement: Promote and market community events to drive participation and engagement.
  4. Gather community feedback and bring those insights to appropriate stakeholders to improve the community experience.
  5. Community Management: Monitor community discussions, content, and interactions to align with community guidelines and standards.
  6. Create and track success stories within the community to inspire others, showcase the community's impact, and reinforce positive behaviors.

Key Stakeholders

  • Knowledge Management Team
  • Executive Partners

Skills

  1. Analytical Skills: Able to analyze community data and identify trends to understand engagement levels, predict future behavior, and make informed decisions to enhance the community experience.
  2. Communication Skills: Excellent verbal and written communication to effectively engage the community, create compelling content, and ensure clear and positive interactions.
  3. Technical Skills: Proficient with community platforms and other digital tools, with eagerness to learn new technologies to enhance community engagement and offerings.
  4. Community Support Skills: Provide exceptional service and support, promptly addressing member questions and needs to maintain high satisfaction and a positive community atmosphere.
  5. Organizational Skills: Adept at managing multiple tasks and projects simultaneously, staying on top of various community initiatives, events, and member interactions to ensure everything runs smoothly and efficiently.

4+ years of experience in communications, community management, or a related field.

Educational and Certification Requirements

Bachelor's Degree in Business, Marketing, Communications, Hospitality, or a related field.

Direct Reports and Span of Control

This is an Individual Contributor role.

Equal Opportunity Employer

At Athena, we are deeply committed to fostering an inclusive and diverse workplace environment. We believe diversity enriches our organization, enhances creativity, and drives innovation. We are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We strive to create an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. We actively promote diversity and inclusion through our hiring practices, employee development initiatives, and company culture.

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