SD-WAN Network Tech Lead
3 days ago
Manila, Metro Manila, Philippines
Tech Mahindra Limited
Full-time
₱2 Contract
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Job Title: SD-WAN Network Tech Lead
Role Purpose
Manage day-to-day NOC operations and ensure delivery of high-quality services across Optical Transport, Ethernet/IP, SD-WAN, Voice, and Infrastructure domains.
Key Responsibilities
- Lead the NOC operations team.
- Manage resource planning and shift operations.
- Ensure SLA compliance and service delivery performance.
- Handle service escalations and major incidents.
- Prepare operational reviews and management reports.
- Coordinate customer communications and stakeholder updates.
- Drive process optimization and operational excellence.
- Manage capacity, availability, and service improvements.
- Ensure compliance with operational procedures and standards.
Required Skills
- ITIL Foundation/Intermediate
- Incident and Problem Management
- Team leadership
- Customer management
- Service delivery management
- Operational reporting
- Change Management
Technical Skills
- Cataleya SBC
- Juniper routing and switching platform (MX10K and ACX)
- BGP, OSPF, ISIS, MPLS, L2/L3 VPN
- Network Security
- Cataleya SBC & VoIP technologies
- SIP Protocol
- Cisco Unified Communications
- Voice troubleshooting
- Call flow analysis
- Network monitoring tools
- Incident & Change management
Experience
- 7 to 9 years in telecom/network operations.
- 5+ years managing NOC teams.