SD-WAN Network Tech Lead

3 days ago

Manila, Metro Manila, Philippines Tech Mahindra Limited Full-time ₱2 Contract

Job Title: SD-WAN Network Tech Lead

Role Purpose

Manage day-to-day NOC operations and ensure delivery of high-quality services across Optical Transport, Ethernet/IP, SD-WAN, Voice, and Infrastructure domains.

Key Responsibilities

  • Lead the NOC operations team.
  • Manage resource planning and shift operations.
  • Ensure SLA compliance and service delivery performance.
  • Handle service escalations and major incidents.
  • Prepare operational reviews and management reports.
  • Coordinate customer communications and stakeholder updates.
  • Drive process optimization and operational excellence.
  • Manage capacity, availability, and service improvements.
  • Ensure compliance with operational procedures and standards.

Required Skills

  • ITIL Foundation/Intermediate
  • Incident and Problem Management
  • Team leadership
  • Customer management
  • Service delivery management
  • Operational reporting
  • Change Management

Technical Skills

  • Cataleya SBC
  • Juniper routing and switching platform (MX10K and ACX)
  • BGP, OSPF, ISIS, MPLS, L2/L3 VPN
  • Network Security
  • Cataleya SBC & VoIP technologies
  • SIP Protocol
  • Cisco Unified Communications
  • Voice troubleshooting
  • Call flow analysis
  • Network monitoring tools
  • Incident & Change management

Experience

  • 7 to 9 years in telecom/network operations.
  • 5+ years managing NOC teams.