Assistant Vice President, HR Inquiry Management Operations Support Manager, Philippines

4 days ago

Taguig, National Capital Region, Philippines Citigroup Inc. Full time

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi's Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We're currently looking for a high caliber professional to join our team as Assistant Vice President, Inquiry Management Operations Support Manager - Hybrid (Internal Job Title: Assistant Vice President, Ops Sup Manager - C12) based in Manila, Philippines.

In this role, you're expected to:

  • Manage daily inquiry management queue management activities
  • Work closely with management in process improvements and Innovation projects, makes judgments and recommendations based on analysis and domain knowledge in order to increase customer satisfaction and minimize any possible risks
  • Effectively supervise the activity of others and create an accountability framework
  • Analyze Operations information and make evaluative judgements to solve problems
  • Be responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
  • Constant monitoring of work volumes in order to achieve operational metric targets by managing and balancing incoming workload with available staff
  • Use a forward-thinking approach and explore innovations on the current process, act as Subject-Matter-Experts/Point-of-contacts for specific areas of concern
  • Serve as a backup for manager, as needed

As a successful candidate, you'd ideally have the following skills and exposure:

  • 6-8 years of relevant experience in operations management. Understanding of HR operations an advantage.
  • Strong customer service background
  • Demonstrated people management experience
  • Proficient in Microsoft and HR systems
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated leadership and organizational skills
  • Bachelor's degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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