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Business Process and Continuous Improvement Specialist

1 month ago

Manila, National Capital Region, Philippines VITRO, Inc. Full time

Job Responsibilities:

  • Develop initiatives for continuous business process improvements.
  • Develop best practices for business process improvements.
  • Design, develop and implement business processes to achieve organization goals.
  • Track and communicate status of business initiative projects to management.
  • Plan, implement and monitor business process changes for projects.
  • Assist in making business decisions relating to system implementation, modification, maintenance, etc.
  • Develop and maintain business process documentations that will be used as reference for preparing test cases, training documents, etc.
  • Update business processes to meet changing business needs.
  • Present analyses, solutions and business cases to senior management.
  • Coordinate with a cross-functional team to develop business process requirements.
  • Implement continuous analysis to support process transformation with changing business environment.
  • Participates in process improvement initiatives & contributes best practices or analysis from a process person perspective
  • Performs in quality assurance tasks e.g. quality gates check, audits, process inventory, etc.
  • Assist in defining quality control scenarios or use case; helps ensure that process are complete in any tool introduction.
  • Contributes to the incident or crisis management & gap analysis discussion/s.

Job Qualifications:

  • Have at least 3 years of industry experience in governance, process frameworks, leading process improvements/standards/etc for an IT service delivery industry.
  • Bachelor's Degree Graduate - preferably in Industrial Engineering, Business, Accountancy or any related courses
  • Has basic knowledge in process documentations such as work instructions, process maps, and policies.
  • Knowledgeable in process analysis, streamlining, and documentation; Proficient in using various BPM tools and models
  • Lean Six Sigma (Yellow Belt), Foundational Business Process Mgmt. or any other related trainings
  • Can start ASAP
  • Willing to be assigned in Makati City
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