Remote Quality Assurance Specialist — Elevate CX
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Hammerjack Pty Ltd is seeking a Quality Assurance professional to analyze customer interactions, identify performance gaps, and help improve customer experience scores. You will work with the QA Manager to ensure proper verbal statements, client requirements, and policies are followed, while analyzing data to guide performance training.
The role involves auditing procedures, coordinating quality reviews, and developing SOPs and quality documents.
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