Customer Service Representative
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A global customer experience and technology company delivering human-centered solutions that enhance customer interactions and drive business growth.
About the Role
We are looking for customer-focused individuals who can deliver excellent customer service, address inquiries, and provide effective solutions over the phone.
Key Responsibilities
- Handle customer inquiries and resolve concerns through phone interactions.
- Listen actively to understand customer needs and provide effective, first-call resolutions.
- Educate customers about relevant products and services.
- Accurately document and categorize call outcomes, and prepare regular summary reports.
- Meet or exceed daily and weekly performance targets while contributing to overall team success.
Qualifications
Candidates must meet at least one of the following criteria:
- At least 3 months of healthcare industry experience; or
- At least 6 months of BPO/call center experience; or
- At least 6 months of hospitality industry experience; or
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