CSR Team Leader

2 weeks ago


Makati City, National Capital Region, Philippines WEWILL TECH CORP. Full time

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job DescriptionGovernment Mandated BenefitsDescription
  • Provide exceptional customer support via phone, email, and chat.
  • Address inquiries and resolve issues in a timely manner.
  • Maintain detailed records of customer interactions.
  • Collaborate with internal teams to enhance customer experience.
  • Stay updated on product knowledge to assist customers effectively.
  • Strive to meet and exceed performance metrics.
Requirements
  • Educational Qualifications: Minimum Diploma degree in any field.
  • Experience Level: 1-2 years of customer service experience in Lending/Finance industry.
  • Skills and Competencies: Excellent communication, problem-solving, and multitasking skills.
  • Responsibilities and Duties: Assist customers, resolve inquiries, and maintain satisfaction.
  • Working Conditions: Office environment with standard working hours.
  • Qualities and Traits: Empathetic, patient, and a team player.
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