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Online Product Support Associate

1 month ago


Makati City, National Capital Region, Philippines Metrobank Full time

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach

Position Title: Online Product Support Associate

Job Summary:

The Online Product Support Associate is responsible for managing customer-related processes, including onboarding, updating, and transactions. Key responsibilities include:

  • Data Management: Accurately encode customer data into required systems.
  • Client Information Handling: Update and validate client information to ensure accuracy.
  • KYC Verification: Handle Know Your Customer (KYC) verification processes.
  • Customer Support: Address and resolve customer issues that involve transactional processes.

Qualifications:

Education: Bachelor's Degree in any field. The role is open for FRESH GRADUATES and CAREER SHIFTERS

Experience: If with relevant experience, at least 1 or more years of Teller/Customer Service experience within the banking industry; preferably New Accounts (NAC) experienced tellers or KYC documents processing experienced tellers.

Other Requirements:

  • Knowledge of KYC processes and regulatory requirements is an advantage.
  • Ability to work independently and as part of a team.
  • Flexibility to work in shifts.

Other Details:

  • Unit: Branch Banking Sector | Branch Operations Support Group | Centralized Processing Division | Online Product Support Department
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