Fresher Friendly Call Center Agent/Customer Service Representative

2 days ago

Davao del Sur, Philippines Neksjob Philippines Full-time ₱200,880 - ₱357,120/year

Fresher Friendly Call Center Agent/Customer Service Representative - Limited slot onl

Job Description

Employee Recognition and Rewards

  • Equity Incentive Plan, Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

  • Job Training, Professional Development

As the first point of contact, call center agents provide timely and effective support to customers. They respond to inquiries, troubleshoot concerns, process transactions, update customer information, and ensure every interaction results in a positive customer experience.

Key Responsibilities:

  • Respond to customer calls and provide timely assistance.
  • Explain products, services, and company policies clearly.
  • Address customer concerns and find appropriate solutions.
  • Update customer accounts and maintain accurate records.
  • Record detailed notes for every customer interaction.