Business Analyst I

2 weeks ago

Pasig, National Capital Region, Philippines Robinsons Land Corporation Full time
HR Officer | Recruitment - RLC Residences

Key Responsibilities

  • Provide first-level support for application issues and user requests.
  • Monitor, track, and resolve support tickets.
  • Help review and prepare Business Requirement Documents (BRDs).
  • Perform system testing and work with developers to fix issues.
  • Work closely with business users, technical teams, and external partners.
  • Create and update system guides, SOPs, and self-help materials.
  • Provide support for Salesforce Service Cloud and Sales Cloud.
  • Implement improvements to escalation and process configurations in Salesforce Service Cloud.

Preferred Skills & Qualifications

  • Bachelor's degree in IT, Computer Science, or a related field.
  • 1-2 years work experience in Salesforce Service Cloud and Sales Cloud or related field.
  • Ability to create documentation, guides, and SOPs.
  • Familiar with system migration, testing, and issue tracking tools.
  • Strong problem-solving, communication, and teamwork skills.
  • ITIL or IT Service Management knowledge is a plus.

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