Remote Help Desk Specialist
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ResultsCX is seeking a Help Desk Associate Specialist to provide 1st level technical assistance for a global MS Windows infrastructure. This remote role spans internal support across ITSM, email, chat, and calls, following established runbooks and SLAs.
You will handle incident logging, escalation, password reset, MFA setup, and support for Microsoft apps like OneDrive, Office, Teams, and Outlook. Prior NOC/monitoring exposure is valued.