Business Analyst

About the Job

Location: Makati
Corporate Title: Assistant Manager to Manager
Work Arrangement: Hybrid

Our Technology and Productivity Team is looking for experienced professionals to join us in Makati in the role of Business Analyst (Planning and Governance).

In this role, you will act as a liaison between IT and business units to develop or enhance systems and technology, identifying, evaluating, and documenting both articulated and unarticulated business and systems requirements. You will prepare functional specifications and gap analyses to guide solution development and collaborate with technical and non-technical SMEs to recommend solutions or alternatives.

Going Further For You.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiatives. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

For 30 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What the role will entail

• Study business strategy, drivers, priorities, and current processes, including business continuity.
• Understand external interfaces (BancNet, PCHC, BTr BSP) affecting internal processes and the functional capabilities of solutions in the Bank's ecosystem (e.g., T24, Narada, FinnOne, Sapphire, OSX).
• Validate Concept Papers for feasibility, technology assumptions, and NPV.
• Document information and data requirements, including regulatory, risk management, and compliance impacts.
• Assist in developing and vetting Business Requirements Documents (BRD) and translating them into Functional Specification Documents (FSD) and Gap Analyses Documents (GAD).
• Address Quality Assurance, Compliance, and Audit observations to ensure adherence to the Banks standards.

What we're looking for

• Bachelors or Post Graduate degree in Computer Science, Engineering, Information Systems, Industrial Engineering, Finance, or Business Management.
• At least 3 years of experience in two IT disciplines (e.g., Applications Development, Project Management, QA, Support) or 5 years in business disciplines (Risk Management, Audit, Governance).
• Minimum 1 year as a business analyst on a large project (involving at least 3 critical business processes).
• Experienced team contributor in cross-functional teams.
• Strong soft skills in communication, problem-solving, decision-making, negotiation, and financial analysis.
• Knowledge of retail/corporate banking, loans, consumer financing, wealth management, and marketing is preferred; familiarity with Core Banking Systems (CASA, Loans, Credit Cards) is required.
• Knowledge of banking processes, regulatory environment, and Core Banking Systems (T24, Narada) is a plus.
• Working knowledge of project delivery methodologies (e.g., PMI, PRINCE2, SCRUM) and Business Process Modelling (BPM) methodologies.
• Membership in relevant professional bodies and certifications (CBAP, SCRUM) is advantageous.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.