Business Insight Analyst

4 days ago

Manila, National Capital Region, Philippines MicroSourcing Full time

Discover your 100% YOU with MicroSourcing

Position: Business Insight Analyst
Work setup & shift: Flexible work setup | Shifting schedule

Why join MicroSourcing?

You'll have:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:
As a Data Analyst, you will:

  • Pull requested data from various sources ensuring data accuracy and integrity.
  • Model and clean the data so it's ready to analyze.
  • Analyze data that has been cleaned to outline trends, sentiments or process pain points.
  • Create daily, weekly and monthly reports including but not limited to items such as contact centre stats, sales numbers for finance, quality results and social media sentiments.
  • Maintain company intranet site namely, Sharepoint, JIRA and Confluence.
  • Maintain current and create new workflows and ensure all are working as designed.
  • Observe current intake queues, map the process and create methods of robust tracking for further analysis.
  • Organize scattered data sources into one centralized repository.
  • Automate administration workflows using JQL, SQL and Power Query.

What You Need:
Non-negotiables:

  • Experience in SQL, HTML and JavaScript.
  • Experience using Power BI and Excel VBA.
  • Currently enrolled in or completed a post-secondary program with a focus on computer science, statistics, commerce, or business analytics.

Preferred skills/expertise:

  • Strong communication skills.
  • Ability to manage multiple projects and priorities.

---
About MicroSourcing:

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU:

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply

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