Healthcare Account CSR

2 days ago

Taguig, Metro Manila, Philippines Synlink Recruitment Outsourcing Co. Inc. Full-time ₱223,200 - ₱334,800 Contract

Responsibilities

  • Promptly and professionally respond to customer inquiries through phone, email, or chat.
  • Deliver accurate information regarding products, services, and company policies.
  • Efficiently manage and resolve customer complaints and issues.
  • Keep detailed records of customer interactions and update relevant documentation.
  • Work collaboratively with various departments to address and resolve complex concerns.
  • Consistently maintain a positive and helpful demeanor.
  • Achieve or surpass established performance goals and quality standards.

Requirements

  • Must have at least 6 months of work experience in a BPO company; preferably with healthcare experience •Must be proficient in English
  • Schedule: Shifting schedule (including weekends) and may work during holidays