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Retail Admin Supervisor

4 weeks ago

Taguig, National Capital Region, Philippines Skechers Full time

The purpose of this role is to provide comprehensive operational support across retail and field operations by managing supply chain processes, coordinating the timely delivery of store resources, and overseeing key service functions. This includes collaborating with various corporate departments to ensure seamless business operation, efficiently handling store supply orders, and leading new store openings, remodels, and relocations. The role also involves managing the service portal for store requests, monitoring performance metrics, and ensuring that service levels and customer expectations are met. Additionally, the position contributes to the brand's reputation management efforts by responding to customer feedback and ensuring prompt resolution of inquiries. Ultimately, this position is dedicated to ensuring operational efficiency, timely resource allocation, and a positive experience for both stores and customers.

Responsibilities
  • Collaborates cross-functionally with Visual, Marketing, Merchandising, Human Resources, Talent Acquisition, and other corporate departments to provide comprehensive support and foster strong business partnerships with stores and field leaders.
  • Manages the Retail Store Supply Program, overseeing the internal supply chain (DC) by monitoring and responding to ordering needs, utilizing reporting and analytics to track inventory depth, usage, and budgeting.
  • Ensures timely processing of all internal supply orders from retail stores, preventing disruptions to store operations.
  • Reviews and responds to retail service portal requests from stores, including replacement device requests, paid-ins & paid-outs, and other supplies, ensuring timely fulfillment and resolutions.
  • Leads and manages the New Store, Remodel, and Relocation processes, including coordination of new store furniture, office supplies, opening materials, and checklists. Ensures all items are accurately ordered and delivered on time, whether through the internal DC or external vendors.
  • Oversees service requests from stores, ensuring department accountability for specific KPI metrics and the fulfillment of store and field requests. Partners with relevant departments to ensure service levels and SLAs are met.
  • Manages the brand's reputation by overseeing customer reviews and feedback working with PH Customer Service Team by ensuring timely responses to customer inquiries. Coordinating with stores, as needed, make the necessary call-outs.
  • Gathers and prioritizes requirements, documents the vision, and collaborates with the business to deliver high-quality products.
  • Leads, manages, and coaches store team management aligned with Retail Operations Senior Manager. Provides guidance, feedback, and development opportunities to foster team success while managing workloads effectively to meet deadlines and objectives.

About Skechers
Skechers (NYSE: SKX), a global, Fortune 500 brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Why work here?

Join our team of innovators, creators, and designers. Skechers, the global leader in comfort technologies, brings together employees from around the globe to deliver stylish products for people of all ages. Our employees are passionate about more than just the products we design, employees – we value community involvement and give back to local communities through a variety of initiatives including Skechers Foundation and Bobs for Dogs. Learn more about who Skechers supports local communities around the world.

Stay Connected

Stay up to date on our brand, job openings, community involvement, and more via LinkedIn.

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