Service Operation Manager
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Company Information
Trinitas Food Corporation
Corner Diamond Village, A. Angliongto Sr., Mamay Road, Damosa Lanang
Davao City, Davao del Sur
8000
Website: https://www.facebook.com/hr.rani.698894
Trinitas Food Corporation is a consumer products company registered in the Philippines, with its headquarters located in Diamond Village, Lanang Business Park, Buhangin, Davao City.
As of recent records, the company employs around 51–100 people, positioning it as a small to midsize food business.
Job Description
Key Responsibilities
1. Service Operations Management
Supervise and coordinate daily service operations, including scheduling, dispatching, and monitoring field technicians.
Ensure timely completion of installation, preventive maintenance, and repair activities.
Implement standard operating procedures (SOPs) to maintain service quality and efficiency.
Monitor service KPIs such as turnaround time, response rate, and customer satisfaction.
2. Team Leadership & Development
Lead, coach, and evaluate service technicians and coordinators.
Conduct performance reviews and recommend training programs for skill enhancement.
Foster a positive and collaborative work environment aligned with company values.
3. Customer Relationship Management
Handle escalated client concerns and ensure prompt resolution.
Build and maintain strong relationships with clients to promote trust and repeat business.
Coordinate with the Sales and After-Sales departments to ensure seamless customer service.
4. Process Improvement & Reporting
Identify and implement process improvements to enhance operational efficiency.
Analyze service data and prepare regular reports on performance metrics.
Oversee spare parts management, warranty claims, and service documentation.
5. Compliance & Safety
Ensure all operations comply with company policies, safety regulations, and industry standards.
Monitor field activities to ensure adherence to safety and quality protocols.
Maintain accurate service records and ensure proper documentation for all transactions.
Job Qualifications
Educational Background
Bachelor’s degree in Engineering, Business Administration, Operations Management, or any related technical/business field.
Certifications or training in Lean Six Sigma (Yellow/Green Belt) and/or Project Management (PMP, CAPM, or equivalent) are strong advantages.
Work Experience
Minimum of 3–5 years of experience in service operations, field service management, or technical services.
At least 2 years in a supervisory or managerial role, preferably leading field technicians or service teams.
Experience with installation, preventive maintenance, repair services, or after-sales support is preferred.
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