Operations Manager

22 hours ago

Taguig, Metro Manila, Philippines Tata Consultancy Services Full-time ₱2 - ₱4 Contract

Desired Competencies (Technical/Behavioral Competency)

  • 12+ years of IT infrastructure operations experience, including at least 5 years in an operations management or service delivery leadership role.
  • Experience managing large BFSI or banking managed services accounts.
  • Demonstrated ability to lead distributed, multi-tower operations teams.
  • Experience managing senior customer stakeholders and complex operational escalations

Responsibility of / Expectations from the Role

  • Consistent achievement of contractual SLAs and KPIs
  • Reduced MTTR and effective major incident recovery
  • Timely, evidence-based RCA and preventive action closure
  • Improved change success rate and lower change-related incidents
  • Reduction in aging, repeat, and avoidable incidents
  • Improved stakeholder confidence and service experience
  • Timely closure of actions, risks, and audit observations
  • Measurable productivity, reliability, and monitoring improvements