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F&B Outlet Manager

1 month ago

Manila, National Capital Region, Philippines Newport World Resorts Full time

JOB SUMMARY

The F&B Outlet Manager is responsible for overseeing the daily operations of the outlet, ensuring that cleanliness, hygiene, and service standards are consistently maintained. They are also expected to monitor the dining area, engage with guests to ensure the quality of service, and address any guest needs. In addition, this role includes overseeing staff training and collaborating closely with the F&B Kitchen team to plan menus for promotions, special events, and occasions.

RESPONSIBILITIES

  • Oversee the overall outlet operation, ensuring standard adherence, business continuity, process improvement, and excellent customer service.
  • Forecast food and beverages sales in bar lounges and restaurants.
  • Monitor daily outlet operation, transactions, and concerns.
  • Ensures service standards are strictly followed in the outlet.
  • Available in the outlet during critical work days.
  • Recommend marketing strategies and implement advertising, promotional campaigns, and events (e.g. happy hours, food and beverage deals, and food festivals) to increase revenue and boost interest in the establishment.
  • Circulates in the outlet (including back of the house) to check the table set up, outlet cleanliness, broken fixtures, and that all employees are promptly served .
  • Ensure there is enough manning and communicate with the F&B Managers if there is deficiency in manpower.
  • Organize timely briefings and ensure all checklists are complete before and after shift.
  • Assist in identifying suppliers for beverages.
  • Supervise inventory of beverage supplies, as well as equipment status, and ensuring the appropriate restocking and repairing.
  • Take appropriate action to resolve issues raised by employees and provide response/update as soon as possible.
  • Consistently act in line with organization values
  • Cascade department KPIs and monitor achievement of targets.
  • Ensure all staff are well informed on company policies and regulations.
  • Enforce discipline and proper behavioral traits to subordinates, maintaining a fair, consistent, and non-prejudicial approach.

QUALIFICATIONS

  • Completed Degree in Hotel and Restaurant Management (preferred but not required)
  • Experience in the same industry is an advantage
  • Previous experience in F&B management, preferably in a bar or lounge setting
  • Passion for both alcoholic and non-alcoholic beverages, as well as the hospitality industry.
  • At least two (2) years of experience in team management
  • Positive, confident, and personable demeanor
  • Strong organizational skills with excellent attention to detail
  • Exceptional communication and interpersonal skills
  • Strong leadership abilities to delegate tasks, influence, motivate, and develop team members
  • Capable of building positive working relationships and interacting with diverse individuals
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