Dialer Administrator

San Fernando, PH

JOB TYPE

Full-Time

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and innovation, we are a trusted partner in the industry.

This position is responsible for monitoring the production of all dialing platforms, applications, and software. The Dialer Administrator will collaborate with the Operations team and other departments to ensure work standards are met, dialing schedules are accurate and timely, and company policies and regulations are followed. The candidate will generate reports on agent production and key performance indicators, and contribute recommendations to improve efficiency and performance.

To be considered, applicants must complete a full application on our careers page, including screening questions and a pre-employment test.

Position Responsibilities

Key Responsibilities:

• Configure systems for multiple applications, install software locally and remotely, and manage updates to minimize downtime.
• Support daily operations, troubleshoot software issues, and resolve errors and downtime.
• Prepare calling lists and load data into CRM systems.
• Develop expertise in calling platform functionalities.
• Coordinate with external vendors to resolve performance issues and implement preventative measures.
• Analyze system performance and suggest improvements.
• Ensure regulatory compliance and manage audits and investigations.
• Provide helpdesk support, resolve tickets, and handle critical issues.
• Maintain schedule flexibility for project launches and software deployments.
• Perform other duties as assigned.

Candidate Qualifications

Are you a good fit? We encourage motivated and dedicated applicants to apply. Ideal candidates will possess:

• Technical training or relevant experience
• At least 4 years in a similar role
• Proficiency in Microsoft Office, especially Excel, Word, and Outlook
• Basic understanding of data principles; experience with Microsoft SQL Server is a plus
• Ability to manage multiple projects with attention to detail, problem-solving skills, and sound judgment
• Self-motivation and teamwork skills
• Excellent communication and interpersonal skills

Conditions of Employment

All MCI locations:

• Must be authorized to work in the job's country.

Additional conditions:

• Willingness to undergo background/security checks and drug screening.

Compensation Details

We offer competitive compensation based on experience, along with benefits and incentives, including health coverage, allowances, bonuses, and opportunities for growth and promotion.

Physical Requirements

This role is primarily sedentary, requiring long periods of sitting and computer use. Occasional movement and lifting up to 40 pounds may be necessary.

Reasonable Accommodation

We provide accommodations for qualified applicants with disabilities, as per ADA guidelines. Contact Human Resources for assistance.

Diversity and Equality

We promote a work environment free from discrimination and harassment, embracing diversity and equal opportunity in all employment aspects.

About MCI

MCI assists clients with CX and DX challenges through industry-leading solutions in BPO, staff augmentation, contact center services, and IT. Recognized for rapid growth, MCI operates multiple facilities across North America, employing over 10,000 professionals and serving numerous clients with diverse services.

Disclaimer

This description provides a general overview and is not exhaustive. The employer may modify duties and responsibilities at any time. Employment is at-will, and this document is not a contract.