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Training Officer

4 weeks ago

Manila, National Capital Region, Philippines Filinvest Development Corporation Full time

Job Openings Training Officer

About The Job: Training Officer

FILINVEST COMPANY: CRIMSON HOTEL FILINVEST CITY MANILA

Position Summary

Under the supervision of the HR Business Partner (HRBP), the Training Officer is responsible for planning, coordinating, and delivering training programs that enhance employee skills, performance, and engagement. This role ensures that all learning and development initiatives align with the hotel's operational goals and service standards. The Training Officer conducts needs assessments, facilitates training sessions, and monitors the effectiveness of programs to drive continuous improvement. Additionally, they assist in employee onboarding, maintain training records, and support career development initiatives. The role requires strong organizational, communication, and facilitation skills to foster a culture of learning and professional growth within the hotel.

Scope And Responsibilities

  • Execute, organize, and conduct training programs that align with hotel standards and business objectives while closely working with the L&D Team.
  • Facilitate onboarding sessions for new hires to ensure smooth integration into the organization.
  • Develop and deliver training modules focused on service excellence, technical skills, leadership development, and compliance.
  • Facilitate the Hotel Tour.
  • Monitor the Self-Paced Trainings.
  • Monitor the Competency Assessment for the required Trainings for the team.
  • Maintain training records, schedules, and reports to track employee participation and training effectiveness.
  • Coordinate with external training providers and industry partners for specialized learning programs.
  • Ensure compliance with mandatory training requirements, including safety, health, and regulatory standards.
  • Support employee career growth by providing learning and development opportunities.
  • Assist in succession planning initiatives by identifying high-potential employees and training them for leadership roles.
  • Gather feedback from trainees and department heads to assess the impact of training programs.
  • Continuously improve training methods, materials, and delivery techniques to enhance learning effectiveness.
  • Work closely with the HR Business Partner (HRBP) and department managers to align training initiatives with overall HR strategies.
  • Participate in HR projects and initiatives that promote employee engagement and retention.
  • Management of the performance management tool.
  • Train employees on the Usage of the Performance Management Tool.
  • Assist the HRP in the Annual Performance Cycle, Regularization, and any other related initiatives on performance management.

Qualifications
  • Bachelor's Degree in Human Resources, Hospitality Management, Psychology, Business Administration, or a related field.
  • Additional certifications in Training and Development, Instructional Design, or Learning Facilitation are an advantage.
  • Certifications in hospitality training programs.
  • Minimum of 3 years of experience in Training & Development, preferably in the hospitality industry or a corporate Hospitality HR setting.
  • Experience in conducting training sessions, workshops, and employee development programs.
  • Background in training needs analysis, program design, and facilitation.
  • Experience working with Learning Management Systems (LMS) and other digital training tools is an advantage.
  • Preferably has experience in a deluxe hotel or service-oriented industry.

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