Customer Due Diligence

4 days ago

Manila, National Capital Region, Philippines ING Hubs B.V. Amsterdam - Sucursala Bucuresti Full time

Customer Due Diligence - Business Analyst (PEGA)

Customer Due Diligence - Business Analyst (PEGA)

Apply locations Manila (World Plaza) | Time type: Full time | Posted on: Posted 30+ Days Ago | Job requisition id: REQ

Job Family Group: Customer Experience

Job Family: Customer Journey

Job Purpose

Designs and tracks customer journeys, creating and delivering relevant products, pricing, marketing, and channel strategies. Responsible for business outcomes by making decisions based on customer data and coordinating with internal and external stakeholders to improve customer experiences.

Responsibilities

  1. Assist with the independent assessment of internal controls regarding risks to business processes and assets, overseeing activities of first and second lines of defense (Level 7).
  2. Carry out audit activities and draft reports of findings, including corrective actions (Level 6).
  3. Produce reports by collecting data from standard sources (Level 4).
  4. Support data management systems by providing advice and support (Level 5).
  5. Edit documents to organizational style guidelines and prepare information for publication (Level 6).
  6. Extract and combine data to generate reports (Level 4).
  7. Develop personal capabilities through training, assessments, and external accreditation; stay updated on technology, regulations, and industry best practices (Level 5).
  8. Advise managers on applying procedures and precedents (Level 5).

Behavioral Competencies

  1. Business Insight: Apply knowledge of business and industry trends to advance organizational goals (Level 2).
  2. Communicates Effectively: Develop and deliver multi-mode communications tailored to audiences (Level 1).
  3. Courage: Address difficult issues and share ideas confidently (Level 4).
  4. Ensures Accountability: Meet commitments and accept responsibility (Level 3).
  5. Financial Acumen: Use financial indicators to inform decisions (Level 3).
  6. Instills Trust: Build confidence through honesty and integrity (Level 2).
  7. Manages Complexity: Solve complex problems with high information volume (Level 3).
  8. Optimizes Work Processes: Focus on continuous improvement (Level 2).
  9. Organizational Savvy: Navigate organizational dynamics effectively (Level 3).
  10. Plans and Aligns: Prioritize work to meet goals (Level 3).

Technical Competencies

  1. Action Planning: Develop plans and guide actions independently (Level 3).
  2. Auditing: Conduct financial audits and develop recommendations (Level 2).
  3. Compliance Management: Achieve compliance with rules and regulations (Level 2).
  4. Computer Skills: Support business processes with standard software (Level 4).
  5. Cyber Security: Understand and follow cybersecurity policies (Level 2).
  6. Data Collection and Analysis: Analyze data trends for reports (Level 3).
  7. Data Control: Manage data acquisition, organization, and protection (Level 3).
  8. Data Preparation and Exploration: Prepare data for analysis and contribute to tools (Level 3).
  9. Managing Change: Support high performance during organizational changes (Level 3).
  10. Planning and Organizing: Plan and prioritize activities (Level 2).
  11. Policy and Procedures: Develop and interpret policies (Level 3).
  12. Policy and Regulation: Interpret laws and regulations (Level 2).
  13. Reporting: Create effective reports (Level 2).
  14. Review and Reporting: Review and produce reports (Level 2).
  15. Risk Management: Identify and manage risks (Level 3).
  16. Verbal Communication: Communicate ideas clearly and effectively (Level 3).

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