Account Manager
5 days ago
The Account Manager is responsible for managing client relationships, ensuring smooth handling of domestic freight operations, and driving business growth through customer generation, retention, and satisfaction. The role requires both operational expertise, strong communication skills, and a customer-focused approach.
Responsibilities:- Acts as the primary point of contact for client inquiries, resolving issues promptly and effectively.
- Builds and maintains strong relationships with existing clients to ensure satisfaction and loyalty.
- Conducts regular client check-ins and meetings to assess client needs and performance metrics.
- Identifies opportunities to upsell or cross-sell additional services to existing clients.
- Develops customized logistic solutions to address client-specific challenges.
- Ensures client retention by providing exceptional service and value.
- Collaborates with the Operations Department to ensure timely and efficient services.
- Monitors shipment progress, troubleshoots delays, and communicates updates to the clients.
- Oversees the documentation process, ensuring compliance with existing company regulations and policies.
- Prepares regular reports on account performance.
- Analyzes market trends and customer feedback to identify areas of improvement.
- Identifies and pursues new business opportunities within existing accounts.
Entry level
Employment Type:Full-time
Job Function:Sales and Business Development
Industries:Truck Transportation and Freight and Package Transportation
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