Implementation Specialist I

4 weeks ago

Cebu City, Central Visayas, Philippines RealPage, Inc. Full time

The Implementation Specialist I is responsible for the pre-vendor setup & post-implementation activities related to new/existing client contracts and setups for Resident Solution products such as ClickPay. This position reviews data for discrepancies or inaccuracies and corrects any incompatibilities in information in the system. The ISP enters customer and account data from source documents to import workbooks required by the vendor & to RealPage platforms. ISP drives implementation by providing quality control on new and existing clients to obtain KYC and legal documentation prior to setup and onboarding for ClickPay solutions. Collaborates with other internal stakeholders and notifies clients of the completion of the implementation. This position gathers & examines data from customers, creates system records, and submits for setup.

PRIMARY RESPONSIBILITIES

Responsibilities for this position include but are not limited to the following:

  1. Successfully setup clients' properties and accounts following ClickPay guidelines and in accordance with client's expectations.
  2. Maintain accurate records of all communication received for each client.
  3. Serve as quality control for Implementation Consultants and/or Solutions Consultants in submitting due diligence pre-requisites in compliance with risk management guidelines and vendor requirements.
  4. Ensure client satisfaction and retention through timely solution delivery.
  5. Remain engaged with internal stakeholders throughout the implementation process.
  6. Understand the processes surrounding ClickPay and how those products integrate with other solutions.
  7. Organize and maintain all files upon receipt of new/existing and complete orders.
  8. Assist with product/process testing when necessary.
  9. Gather & examine data from customers, create system records, and submit for setup.
  10. May be required to perform other duties as assigned.

REQUIRED/KNOWLEDGE/SKILLS/ABILITIES

  1. Bachelor's degree in a related field is preferred, or equivalent work experience is required.
  2. 1 - 2 years' experience in customer service and implementation.
  3. Excellent verbal and written communication and interpersonal skills required.
  4. Ability to learn and utilize new procedures and processes quickly.
  5. Intermediate to advanced knowledge of MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint); testing may be requested.
  6. Ability to work in a collaborative, flexible, team environment and meet aggressive timelines.
  7. Able to successfully prioritize and manage time effectively so that deadlines can be met.
  8. Experience in a fast-paced production environment.
  9. High level of organizational skills.
  10. Ability and desire to work within a team environment.
  11. Able to quickly analyze and troubleshoot problem issues.
  12. Ability to work after regular business hours as needed to guarantee deliverables are met.
  13. Ability to recognize and escalate issues and risks to your leaders.
  14. Ability to work discretely with confidential information.

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  1. Experience in Property Management, Payments industry is strongly preferred.
  2. Experience with underwriting, merchant onboarding, and payments facilitation.
  3. ACH (Automated Clearing House), Check21 banking experience preferred.
  4. Knowledge of Federal State, and Financial Institution Regulations preferred.
  5. Basic knowledge of Salesforce CRM (Customer Relationship Management) platform.
#J-18808-Ljbffr

  • Financial Operations Specialist I

    7 days ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time

    Job OverviewThe Financial Operations Specialist I will play a critical role in supporting the financial operations team. Key responsibilities include performing accounting tasks, providing performance reporting, and analyzing data to drive business growth.Main Responsibilities:Perform accounting tasks, including fee calculations and reconciliationsDevelop...

  • Dynamics 365 CE Implementation Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines HawodTech Solutions Full time

    HawodTech Solutions is looking for a talented Dynamics 365 CE Portal Developer to join our team. As a key member of our development team, you will be responsible for the functional and technical development phases of Dynamics 365 CE implementations, upgrades, enhancements, and integrations with other applications. This role requires a strong understanding of...

  • Sales Support Specialist I

    17 hours ago

    Cebu City, Central Visayas, Philippines Datawords Full time

    Come and Join a growing and dynamic IT company located in both great cities in the Philippines - Makati & CebuOffice Location: Cebu Business Park, Cebu City, PhilippinesReporting to: Senior Sales Support SpecialistIndividual contributorSales Support Specialist IThe Sales Support Specialist I will assist in managing sales processes, maintaining client...

  • Implementation Specialist

    3 weeks ago

    Cebu City, Central Visayas, Philippines Virginia Food, Inc (VFI) Full time

    Virginia Food, Inc. is hiring a Full time Implementation Specialist role in Compostela, Central Visayas. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: MorningTuesday: MorningWednesday: MorningThursday: MorningFriday: MorningSaturday: Morning2-3 years of relevant work experience required for this roleWe're...

  • Operational Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines The SM Store (SM Mart Inc.) Full time

    Operational Support SpecialistThe SM Store (SM Mart Inc.) is seeking a detail-oriented Operational Support Specialist to join our team. In this role, you will be responsible for providing administrative support to the CRS department, ensuring compliance with company regulations, and developing and maintaining relationships with customers and...

  • Administrative Support Specialist

    7 days ago

    Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full time

    At Trinity Workforce Solutions, we are seeking an Administrative Support Specialist to join our team. In this role, you will be responsible for ensuring the smooth operation of our office.Job Responsibilities:Manage schedules and coordinate meetingsHandle office correspondence and communication with clients, staff, and stakeholdersAssist in file organization...

  • Consecutive Interpreting Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines i-Call International Full time

    Job Title: Tagalog Consecutive Medical InterpreterDescription:We are seeking a highly skilled Tagalog consecutive medical interpreter to join our team at I-Call International. As a key member of our team, you will play a crucial role in facilitating effective communication between healthcare providers and patients who speak Tagalog.About the Role:The ideal...

  • Technical Implementation Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines REALPAGE (PHILIPPINES), INC. Full time

    At REALPAGE (PHILIPPINES), INC., we're seeking a highly skilled Technical Implementation Specialist to join our team. This is a challenging role that requires subject matter expertise for assigned customer implementations of one or more RealPage products.Key ResponsibilitiesProvide best practice guidance for customers on the implementation of single products...

  • Project Implementation Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Zumyrphil Construction Inc. Full time

    Zumyrphil Construction Inc. is looking for a talented Project Implementation Specialist to join our team. The successful candidate will have a strong background in civil engineering and experience in implementing construction projects.About the JobThis is a full-time position that requires a Bachelor's Degree in Civil Engineering or related field.The ideal...

  • Insurance Account Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Gratitude Philippines Full time

    Company Overview: Gratitude Philippines is a leading company in the industry, dedicated to providing excellent customer service. We are committed to delivering top-notch support to our clients.Job Description: As an Insurance Account Specialist at Gratitude Philippines, you will be responsible for handling customer inquiries and providing solutions to their...