Pure Chat/Email

4 weeks ago

Manila, National Capital Region, Philippines Orbit Teleservices Full time
Overview

Pure Chat/Email - No EXP - Flight Booking Assistant

We are looking for experienced Online Assistants to join our Travel Account team. The role involves assisting customers with travel bookings, changes, and inquiries.

Responsibilities
  • Manage customer travel-related requests including bookings, cancellations, and itinerary changes using GDS tools (e.g., Amadeus, Sabre, Galileo).
  • Provide professional and accurate assistance via email, chat, or ticketing systems.
  • Ensure high levels of customer satisfaction and compliance with service standards.
  • Accurately update booking details and maintain proper documentation.
  • Resolve customer concerns efficiently while adhering to travel policies and procedures.
Qualifications
  • At least 1 year of experience using GDS (Amadeus, Sabre, Galileo, or similar platforms).
  • High school graduate (K-12), college level, or graduate.
  • Strong written and verbal English communication skills.
  • Detail-oriented with good problem-solving abilities.
  • Willing to work onsite and on a fixed weekday schedule.
What We Offer
  • Weekends off (Monday to Friday work schedule)
  • Competitive salary and performance incentives
  • Paid training and onboarding
  • Career development opportunities
  • Friendly and professional working environment

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