Admin Staff

About the role

Techcare Electronics Service Center is seeking an Admin Staff member to join our team at our Pulilan, Bulacan location. This is a full-time position that plays a vital role in supporting the smooth operation of our air conditioning and refrigeration service business. As Admin Staff, you will be the backbone of our administrative operations, ensuring that our service teams have the support they need to deliver excellent customer service. You will work on-site at our Pulilan facility, contributing to the efficiency and organisation of our daily operations.

Key responsibilities

• Managing office correspondence, filing systems, and documentation to ensure all records are properly organised and easily accessible
• Scheduling appointments and service calls for technicians, coordinating with customers to arrange convenient times
• Preparing and maintaining administrative reports, invoices, and service records
• Answering telephone enquiries and directing calls to appropriate staff members
• Processing customer requests and complaints, ensuring prompt and professional responses
• Assisting with inventory management and ordering office and service supplies as needed
• Supporting the coordination of service teams and maintaining schedules to optimise productivity
• Performing data entry tasks and maintaining accurate records in company databases
• Assisting with customer account management and updates
• Contributing to general office administration and supporting other staff as required

What we're looking for

• Proven experience in an administrative or office support role, preferably within a service-based industry
• Strong organisational skills with the ability to manage multiple tasks and priorities efficiently
• Excellent written and verbal communication skills in English and Filipino (or other local languages)
• Proficiency with Microsoft Office applications (Word, Excel, Outlook) and general computer literacy
• Experience with scheduling systems, appointment booking, or customer management software
• A professional and courteous demeanour with strong customer service orientation
• Ability to work independently and as part of a team
• Attention to detail and accuracy in record-keeping and data entry
• Reliability and punctuality with the ability to maintain consistent attendance
• Familiarity with the air conditioning, refrigeration, or electronics service industry would be advantageous

What we offer

We are committed to creating a supportive workplace where our staff can thrive. Techcare Electronics Service Center offers competitive remuneration, a stable full-time position, and the opportunity to be part of a professional team dedicated to service excellence. We provide on-the-job training to help you develop your skills and knowledge within our organisation. We believe in supporting the wellbeing of our employees and fostering a collaborative work environment where your contributions are valued and recognised.

About us

Techcare Electronics Service Center is a trusted provider of air conditioning and refrigeration services in the region. We are committed to delivering high-quality maintenance, repair, and installation services to our valued customers. Our team of skilled technicians and dedicated support staff work together to ensure customer satisfaction and operational excellence. We pride ourselves on our professionalism, reliability, and commitment to ongoing improvement in everything we do.