Join our Team Call Center Representative DAVAO SITE

4 days ago

Davao City, Davao Region, Philippines Work Avenue and Business Solutions Incorporated Full-time ₱201,000 - ₱335,000 Contract

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Handle inbound and/or outbound customer calls professionally and efficiently
Assist customers with inquiries, requests, concerns, and complaints
Provide accurate information regarding products, services, policies, and procedures
Resolve customer issues using appropriate troubleshooting and problem-solving techniques
Document customer interactions and update account information accurately
Follow established company policies, procedures, and quality standards
Maintain a professional and positive attitude throughout every customer interaction
Meet assigned performance targets, including productivity, quality, customer satisfaction, and attendance
Escalate complex or unresolved concerns to the appropriate department when necessary
Protect customer information and maintain confidentiality at all times
Participate in training, coaching, and continuous improvement activities

Senior High School Graduate (New Curriculum) or High School Graduate (Old Curriculum).
At least B2 English communication proficiency.
Customer Care Experience (CCE) is preferred but not required.
Willing to work onsite.
Strong verbal and written communication skills.
Basic computer navigation and typing skills.
Ability to work in a fast-paced environment and adapt to shifting schedules.
Customer-oriented mindset with strong problem-solving skills.