Office, Digital Marketing Assistant

We’re looking for a Digital Marketing & Social Media Specialist with Admin Support to help grow our Affordable Facility Services and Affordable Carpet & Pressure Cleaning brands and support our daily operations.

This hands-on role combines social media management, video editing, digital advertising, website content, customer service and administration. You’ll create engaging content, help attract relevant customer enquiries and coordinate with our external marketing provider to improve results.

Location: Philippines - remote / work from home
Hours: Full time, 40 hours per week during agreed NSW business hours, including daylight saving changes
Salary: PHP 40,000–45,000 per month, depending on experience

Preferred: Previous experience supporting Australian cleaning companies, ideally in digital marketing, social media, customer service or administration

About Us

Affordable Facility Services Pty Ltd is a family owned Australian facility management company established in 2017, servicing the Gold Coast and Northern NSW.

We support commercial sites including schools, offices, resorts, councils and hospitals. You’ll work closely with our Australian management and operations teams, supporting both AFS and ACPC.

We value reliability, initiative, teamwork and long-term commitment.

Key Responsibilities

Social Media Management & Brand Growth

Manage and schedule content across Facebook, Instagram, TikTok, LinkedIn and Google Business Profile for both brands.

Maintain a content calendar featuring completed jobs, before-and-after results, customer feedback, service information and promotions.

Write engaging captions and maintain consistent branding while keeping each brand’s identity clear.

Respond professionally to comments and messages, passing customer enquiries to the appropriate team member.

Follow relevant trends and suggest fresh ideas to grow local reach, engagement and relevant followers.

Turn supplied job photos and footage into reels, short videos, before-and-after showcases and promotional content.

Edit videos using CapCut or similar software, adding captions, music, transitions and branding.

Create social media graphics, posters, banners, flyers, newsletter assets and other marketing materials in Canva.

Maintain reusable templates and organise creative files.

Coordinate with our team to obtain photos, videos and information for upcoming content.

Plan and support marketing campaigns targeting potential customers across the Gold Coast and Northern NSW.

Set up, monitor and optimise approved Meta and TikTok advertising campaigns within agreed budgets and responsibilities.

Coordinate Google Ads and other advertising activity with our external marketing provider where applicable.

Track enquiry sources, relevant customer leads and campaign results.

Recommend improvements to content, audience targeting, landing pages and enquiry forms.

Assist with newsletters, email campaigns and service promotions.

Marketing Provider Coordination & Reporting

Coordinate campaign calendars, content, assets and approvals with our external marketing provider.

Review available platform data to check results and whether campaigns are reaching the right local audience.

Track performance against agreed objectives, including customer enquiries and cost per qualified lead.

Follow up agreed actions and flag performance gaps or unresolved issues to management.

Provide a concise weekly update covering completed work, results, outstanding tasks and recommended improvements.

Website Content & Basic SEO

Research, write, proofread and publish blogs, service pages and website updates.

Complete basic WordPress/Kadence or other CMS tasks, including content edits, image uploads, link fixes and simple layout or form updates.

Apply basic on-page SEO, including page titles, meta descriptions, headings, internal links and image optimisation.

Keep website information accurate and consistent with our services and branding.

Coordinate technical changes with IT support or our external provider.

Customer Calls & ServiceM8 Bookings

Answer incoming Affordable Carpet & Pressure Cleaning customer calls during agreed coverage hours and assist professionally with enquiries and bookings.

Respond to assigned customer emails, messages and website enquiries.

Record customer details and service requirements accurately in ServiceM8.

Schedule or amend jobs and notify the relevant supervisor or team member.

Follow up missed calls, outstanding enquiries and quotation requests.

Maintain accurate customer, lead and booking records.

General Administration

Assist with data