Store Manager

2 weeks ago


Cebu City, Central Visayas, Philippines Sunnies Studios Full time

The Eyewear Manager is in charge of ensuring the highest level of customer experience and maintaining the operations and visual presentation of 2 to 6 malls. This role is also responsible for overseeing and conducting customer transactions through the Point-of-Sale System, developing and training staff, maintaining a current and correct inventory, and ensuring that financial objectives are met while all aspects of the store are running smoothly.

Duties and Responsibilities

  1. Delegating and supervising business operations
  2. Ensuring that 100% customer service is observed in the stores handled
  3. Training, motivating, and coaching employees to provide attentive, efficient service to customers, assessing employee performance, and providing helpful feedback and training opportunities
  4. Resolving conflicts or complaints from customers and employees
  5. Auditing the processes performed by team members to ensure everything meets company standards
  6. Managing inventory by ensuring requests are made when needed and deliveries are on time, ensuring that inventory count is 100% accurate with zero loss
  7. Continuously analyzing information and developing new processes that are more effective and efficient
  8. Establishing and achieving business profit objectives
  9. Generating reports and presenting information to upper-level managers
  10. Ensuring staff members follow company policies and procedures, including maintenance of the store, planogram execution, and stockroom organization
  11. Assisting in any ad-hoc tasks needed by the brand to ensure the overall health and success of the business

Qualifications

  1. Bachelor's degree or extensive experience
  2. 2+ years of experience in retail operations
  3. Knowledge of retail management best practices
  4. Excellent communication and presentation skills
  5. Strong analytical skills with a goal-oriented attitude
  6. Financial acumen and customer management skills
  7. Previous related experience in retail operations
  8. Amenable to work in SM Sucat
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