Systems Analyst

3 weeks ago

Makati City, National Capital Region, Philippines East West Banking Corporation Full time
About the job Systems Analyst (Entry Level)

Locations: Makati and Taguig City

Corporate Title: Rank and File

Work Arrangement: Onsite

Our Marketing and Cash Management Team is looking for fresh graduates to join us in Makati and Taguig for the role of Systems Analyst.

In this role, you will ensure proper setup and user training for cash management products, providing technical support to internal and external clients to address their needs while maintaining consistency and competency of CMS products. Additionally, you will establish and nurture rapport with clients for long-term business relationships, providing key support services such as client meetings, trainings, and production support, and participating in client-facing aspects of new account implementation and development as required.

What the role will entail:

  • Ensure proper set-up and user training of cash management products for internal/external clients
  • Provide technical support to internal and external clients and maintain consistency and competency of CMS products to address clients' needs
  • Establish and nurture rapport with new and existing clients that is conducive to a long-term business relationship
  • Provide key support services including, but not limited to, client meetings and trainings, and production support services
  • Participate as required in client-facing aspects of new account implementation and development

What we're looking for:

  • Holder of Bachelor's Degree in IT, or any related field
  • Work experience in Customer Support, Customer Engagement, or anything IT-related would be ideal
  • Team player, and maintains a positive outlook
  • Disciplined, and acts with a high sense of urgency

What you can expect from joining our team:

  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition programs to reward high-performing individuals
  • Opportunity to work with industry experts and be mentored by them
  • Defined career progression paths to guide you in your professional growth
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