Program Director

1 week ago


Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

Location: Manila

Schedule: Dayshift

Work setup: Hybrid

QUALIFICATIONS:

  • 10-12 years' experience involving project management and/or launching new products (preferably with banking or financial services)
  • Knowledge and familiarity with the systems requirements for commercial card product launches
  • Good balance between strategic thinking and detailed, flawless execution with attention to detail
  • Excellent communication, storytelling, and presentation skills
  • Proven experience in program and project management in a matrixed, multi-country, and multi-cultural environment
  • Experience in client engagement in product management / specialist roles
  • Demonstrated ability to research, understand business processes and propose ideas to deliver solutions
  • Understand the macro trends impacting payments, banks, and financial services and assimilate the information to develop value propositions and execute client adoption

This role requires you to:

  1. Develop an overarching project plan of activities for launch including building product specifications, card production activities, and approvals and sign-offs for the same.
  2. Liaise with Visa product teams to provide implementation oversight and communicate client needs. Take ownership of the client's network readiness.
  3. Review for readiness the bill generation process and contact center training and communication strategy.
  4. Review the user journey, the card launch communication plan, and monitor activation statistics for the cards.
  5. Perform go-to-market activities by closely working with product managers, finance, operations, legal, compliance, user experience, and external partners as required both at Visa and the client's side.
  6. Track and report on progress towards launch milestones to executive stakeholders across all parties.
  7. Identify and mitigate risks to the launch process by engaging support and escalating as needed.
  8. Circulate regular project status updates for stakeholders and leadership, seeking clarification and support where needed.
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