Business Excellence Analyst

Here at Tarro, we build products that empower small brick-and-mortar restaurants by liberating them from the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners.

We obsess over placing our customers first and working backward from there. When our customers succeed, we succeed. The restaurant industry in the U.S. is over a $1 trillion total addressable market (TAM) but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development, and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In's top companies to work for in 2023.

To learn more about our culture, values, and how you can be a part of helping mom & pop restaurants thrive, please visit us here.

We are looking for a highly skilled and motivated Business Excellence Analyst to join our team. The ideal candidate will drive operational excellence through data analysis, visualization, and problem-solving. This role demands a proactive and cross-functional mindset to enhance decision-making and improve business processes.

• Perform in-depth data analysis to identify trends, insights, and opportunities.

• Develop and maintain dashboards using tools such as Tableau or Power BI to provide actionable insights.

• Write and optimize SQL queries to extract, manipulate, and analyze large datasets.

• Address ambiguous operational challenges by designing and implementing effective solutions.

• Conduct root cause analysis and recommend process improvements to enhance operational efficiency.

• Engage with teams across various functions to gather requirements, understand challenges, and drive collaborative solutions.

• Serve as a liaison between departments to ensure alignment and consistency in business processes.

• Stay updated on industry trends, tools, and best practices to bring fresh perspectives to the team.

• Proactively identify areas for improvement and take the initiative to implement enhancements.

• Develop and implement at least three new dashboards that improve visibility into key business metrics.

• Identify and drive process improvements that result in measurable efficiency gains.

• Deliver comprehensive data analysis reports to support strategic decision-making.

• Establish cross-functional collaboration frameworks to enhance data-driven decision-making.

• You have a Bachelor's degree in Business, Data Science, Engineering, or a related field.

• You have proven experience in data analysis (Google Sheets), visualization, and SQL.

• You demonstrate strong analytical and problem-solving skills with a proactive approach to addressing challenges.

• You possess excellent communication and stakeholder management skills to align teams across functions.

• You thrive in a fast-paced, ambiguous environment and can operate with minimal supervision.

• You have experience in a consumer-driven industry with a passion for the customer.

• You are proficient in advanced data visualization tools such as Tableau or Power BI.

• You have experience working in a high-growth startup environment.

• You are skilled in Python or R for advanced data analytics.

• You have a roll-up-your-sleeves mentality, frequently wearing more than one hat in a collaborative, fast-paced environment.

Join us if you're ready to bring your competence, curiosity, and empathy to a team that values excellence and collaboration For more information, feel free to reach out to: jay.caluag@wondersco.com