Subject Matter Expert

3 weeks ago

Palayan City, Central Luzon, Philippines Sutherland Global Full time
Company Description:

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Subject Matter Expert (SME).We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description:

Your main tasks:

Empower the Work:Create, and facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.

Impact the bottom line:Monitoring Associates and providing real-time feedback.

Strengthen relationships:Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Take the lead:Mediating interpersonal conflicts. Motivating and inspiring team members. Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.

Qualifications:

Our most successful candidates will have:

  • Experience and first-hand knowledge supporting online gaming, online betting/casino environment as a customer service line of business.
  • Excellent Data Mining skills.
  • Ability to think outside of traditional role to evaluate business implications.
  • Ability to interpret data, identify trends, and make suggestions for improvements.
  • Strong verbal and written communication skills.

Internal:

  • Must have FY24 PDP score of Exceed Most or Cleary Exceeds
  • Tenure of at least 18 months
  • No Active NDA
Additional Information:

All your information will be kept confidential according to EEO guidelines.


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