Social Community Lead

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.

We have an exciting opportunity to join our Marketing team in Manila and are currently looking for a Social Community Lead to join the team.

The Social Community Lead ensures service excellence by leading a high-performing team, optimizing workflows, and maintaining quality and compliance standards. This role drives operational efficiency through data analysis, cross-functional collaboration, and continuous improvement initiatives aligned with business goals.

Key responsibilities will include:

• Ensure seamless service delivery, meeting operational targets, service standards, and quality expectations.
• Lead and develop a high-performing team, fostering accountability, driving engagement, and ensuring alignment with business objectives.
• Enforce compliance with regulatory requirements, internal policies, and risk controls, mitigating potential issues.
• Optimize operational workflows, leveraging data insights, automation, and collaboration across teams to enhance efficiency and scalability.
• Analyze key metrics and business trends, providing strategic recommendations to drive continuous improvement and operational excellence.
• Deliver high-impact reports and insights, enabling data-driven decision-making and proactive issue resolution.
• Perform other deliverables and outcomes as directed by the company.

What you will bring to the role:

• Bachelor's degree or equivalent experience.
• Proven experience in social media management, digital marketing, or community engagement is a plus.
• Strong communication, interpersonal, collaboration, and leadership skills.
• Knowledge of social media trends and best practices.
• Familiarity with various social media platforms.
• Experience in the gaming or tech industry is a plus.

We primarily operate in a remote work environment; however, we appreciate a flexible approach with regards to travel to Metro Manila if required on occasion. Any changes to our remote work arrangement will be communicated with ample notice.

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.

With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we're more than just a team. We're a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what's right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that's why we're all about flexibility so you can strike a healthy balance between your personal life and career. We're also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.

But it's not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It's our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we'll achieve remarkable things.

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

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How many years of experience do you have working in social media, digital marketing, or online community engagement?

Have you worked in the gaming or tech industry?

Please describe your experience leading teams and managing social media, digital marketing, or online community engagement.

Are you open to working flexible hours, including occasional evenings or weekends, depending on business needs or time zones?

What are your salary expectations for this role (in your local currency or preferred currency)?

What is your current notice period or availability to start?