Associate Cloud Systems Engineer

2 weeks ago

Makati City, National Capital Region, Philippines Continent 8 Technologies PH Inc. Full time

Hybrid - Makati 3-5 Yrs Exp Diploma Full-time

Job DescriptionDescription
  • As part of our continued expansion, we are on the lookout for a Associate Cloud Systems Engineer (IC1-G4) to join our Systems Operations Private Cloud team based in Manila, Philippines.
  • The successful individual will join the Global team currently spread across Europe & North America in the implementation and support of Cloud Services for external customers.
  • Performing as a member of the cloud hosting team to support the installation, optimization, integration, troubleshooting, recovery, modification, and upgrading of Continent 8 Cloud platforms and components to provide services that enable the systems to be highly available.
  • Administration of physical and virtual infrastructure consisting of various server and storage hardware vendors and hypervisors including VMware, AWS, and Azure.
  • Building, releasing, and managing the configuration of all production systems.
  • Managing a continuous integration and deployment methodology for server-based technologies.
  • Working alongside architecture and engineering teams to support production systems.
  • Ensuring necessary system security by using best-in-class cloud security solutions.
  • Staying current with new technology options and vendor products, evaluating which ones would be a good fit for the company.
  • Deploying continuous integration/continuous delivery (CI/CD) pipelines when necessary.
  • Maintenance and continuous improvement cycles.
  • Troubleshooting the system when customers log support tickets.
  • Technical documentation and KB upkeep.
  • 1st line of support of customers, Hot-seat Support.
  • Supporting environments on AWS, which includes working with services like EC2, ELB, RDS, and S3.
  • Record time in support desk.
  • Maintaining standard operating procedures.
  • Capacity reporting and maintenance.
  • Driving operational efficiency.
  • Creating internal projects to improve process or operations.
  • Working on projects with a team.
  • Ensuring time recorded for all work.
  • Scripting and automation.
  • After hours support.
  • Self-Study and training.
  • Completion of a certification per year and multiple courses.
  • Patching & compliance maintenance.
  • System Builds.
Requirements
  • 3 years Virtualization support (VMware preferable).
  • 2 years Hardware support including enterprise server and storage.
  • 3 years + leveraging AWS, Azure or GCP platform services in a hands-on capacity.
  • Experience triaging, troubleshooting, and actioning tickets through to resolution.
  • Excellent customer service and ability to communicate in a professional manner.
  • 1-3 years MS or Linux support.
  • Good scripting capability (Ansible, PowerShell, bash or Terraform).
  • Experience in Linux/Unix and Windows server system administration.
  • Has intimate knowledge of tools and mechanisms for distributing new or upgraded software, as they become available.
  • Ability to do technical documentation.
  • Should have core skills in AWS services and expertise that will enable him/her to move into a more specialized team.
  • Experience working and accessing systems remotely.
  • Attributes:
  • Adaptably Resilient: Adapts to change, is open to new ideas and willing to take on new responsibilities.
  • Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
  • Changes his/her interpersonal style and approach based on the circumstance.
  • Adapts behavior to maintain cooperative relationships with others.
  • Thinks through implications of changes.
  • Puts in effort to treat people in a way that makes them feel comfortable and respected.
  • Maintains a positive attitude in the face of change.
  • Collaborative Relationships: Should be able to work with other senior staff to deploy and maintain the production environments.
  • Individuals must also have a proven record of working in a team environment and have demonstrated the ability to work in a collaborative manner between groups on an international basis as well as showing strong individual initiative.
  • Is an honest and dependable team player who contributes to group collaboration and consensual decision making.
  • Builds and maintains good working relationships with others, while displaying empathy and respect for others.
  • Actively participates in team meetings and activities.
  • Encourages and facilitates team cooperation and participation.
  • Shows enthusiasm towards being a member of the group.
  • Supports team decisions. Honors team commitments and deadlines.
  • Communicates: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.
  • Expresses ideas and information in a clear and concise manner and delivers information in a manner that is interesting and compelling to the audience.
  • Tailors message to fit the interests and needs of the audience.
  • Able to relate to a variety of different audience members.
  • Individuals should be Trained & Certified in several of the following areas:
  • A+
  • MCIPT
  • AWS Solution Architect (Associate)
  • Virtualization experience (VMware VCP)
  • Terraform, Cloud formation and Ansible experience.
Working Location

KMC | Armstrong Corporate Center - Proworking and Virtual Office Space - Makati. Salcedo Village, KMC Armstrong Corporate Center, H.V. Dela Costa, Makati, 1227 Metro Manila, Philippines.

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