Business Analyst I Hybrid

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The Business Analyst reports to the company's Business Unit Head or Operations Head. He/she will be working in a team focusing on core development and implementation of web and mobile solutions development for their products. Also, the BA is a member of an agile team who bridges the gap between stakeholders and the development team. The BA works with the business stakeholders to elicit, clarify, and document requirements and later on translate these business requirements into understandable development tasks to match a final software product with the expected business value. He works hand-in-hand with the product owner and developers as part of an agile team in delivering solutions to realize business KPIs and goals.

Moreover, analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather, and synthesize information.

• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Elicit, formalize, and validate functional and non-functional requirements and document them as user stories or other relevant artifacts
• Construct workflows and business process models
• Collaborate with the development team on a regular basis and provide timely support and general guidance on requirements, roadmap, and stakeholder priorities
• Collaborate with clients to understand business needs, lead requirement gathering sessions, and deliver clear documentation and insights
• Take part in designing functionality together with the UX designer and/or development team
• Explore new technologies and trends to improve business models and operations
• Actively contribute to innovation discussions and initiatives
• Ensure alignment with corporate standards and governance frameworks
• Monitor and optimize budgets, ensuring cost efficiency and risk reduction
• Analyze operations, design better workflows, and lead improvement initiatives
• Use data and scientific management techniques to provide solutions to cater to various business needs
• Prepare Excel/Power BI/Tableau reports by collecting data, analyzing, and summarizing information and trends for or during Executive-level presentations
• Design formula-based/macro-based reporting templates based on operational needs
• Present Business Insights, Process Insights, Performance Insights & Market Insights to management using analytics. Actively participate in the implementation of approved insights
• Process Analysis to Improve Throughput, Quality, Operations, and Forecasting
• Prepare Metrics and Scorecards for various evaluations and comparisons for competing entities (vendors, admin, processes)
• Prepare Dashboard and Metrics for Program Managers, User Response Analysis, Performance and Quality Measurement, and New Metrics Definition
• Present Financial Analysis that is not limited to Cost-Benefit, Price per Quantity, Resource, and Overhead costing for various activities
• Project Management, including Planning, Coordination, Effort Estimation, Reporting, and Execution
• Drive the project and identify parameters for next steps/enhancements
• Lead and assist in special Pilot Projects related to Business, and come up with actionable recommendations
• Write a detailed PRD for new proposals and get new workflows to improve the existing data
• Review the policy documentation and suggest improvements, including workflow and processes to increase efficiency

• Graduate of Computer Science, IT, Business Analysis, Process Engineering, or equivalent
• At least 3 years of minimum professional experience with IT implementation projects and business analysis
• CBAP/IIBA Certification is a plus
• Proven working experience in technical writing of software documentation
• Ability to deliver high-quality documentation, paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Excellent written and presentation skills in English
• Strong working knowledge of Google Docs / Google Sheets / Microsoft Office
• Proficiency with the SDLC, Agile Scrum Methodology, and backlog management tools (e.g., Azure DevOps or AWS), and Behavior-Driven Development
• Experience working as a business analyst in an agile environment
• Familiarity with analysis and modeling tools
• Graduate diploma in courses related to IT/ Business Analysis / Process Engineering
• Familiarity with collaboration tools such as JIRA and Confluence
• Strong analytical and problem-solving abilities, with experience translating complex business needs into structured requirements
• Experience with Azure Data Factory or similar cloud-based ETL tools
• Solid skills in SQL and Python Notebooks
• Understanding of data platforms (e.g., Data Lake, Data Warehouse)
• Experience in Microsoft Excel, Power BI, Tableau, R/Python, and Automation
• Data presentation & Insights report writing is a core skill
• SQL & Tableau automation, VB basic and advanced Excel formulas are a must
• Designing, analyzing, and performing root cause analysis for required areas
• Vendor QA data & analysis related needs
• Participate in QMS tool data review, tool testing, and dashboard design process
• Experience working collaboratively with cross-functional stakeholders and partners
• Exposure to the project and program management function