Virtual Optometry

About the role

As a Virtual Medical Receptionist, you will work directly with clients - doctors (Optometry) and other medical professionals based in the USA. You will help clients improve workflow, save time, and remove the burden of in-room documentation. A Virtual Medical Receptionist can also help with back-office and administrative tasks.

Key responsibilities

• Greet patients virtually at reception desk, answer phones, schedule appointments
• Handle incoming and outgoing emails and phone calls professionally and on time
• Update and maintain accurate patient records, ensuring data integrity and confidentiality
• Prepare patients for office visits
• Collect and verify patient insurance benefits
• Collect patient co-pays and payments
• Communicate with patients to provide pre-operative instructions and appointment information
• Schedule patient appointments and manage the appointment calendar efficiently
• Manage patient follow-up care, coordinating with optometrists and scheduling necessary appointments
• Provide prompt responses to patient inquiries, offering medical advice within the scope of practice

About you

• Must have knowledge for Eyefinity EHR system
• Able to handle various vision insurance plans (such as Spectera, VSP, EyeMed)
• Able to handle inbound calls via Weave (around 30+ calls per day)
• Provide proof of education or training, such as a degree or certificate in your specialized field (nursing, medical transcription, preferred worked in optometry)
• Fluent speak and write in English. Proficient with medical (Specially optometry) terminologies and practices
• Must have highly proficient computer skills, including use of Electronic Medical Records
• Have strong typing and data entry skills
• Must have excellent customer service and communication skills
• Able to work at night i.e 9pm-6am (9am - 6pm US EST time)
• Submit an NBI clearance