Marine Travel Specialist
1 week ago
JOB DESCRIPTION:
The Marine Travel Specialist (Marine Sales and Support Junior Agent) is responsible for the day-to-day operation of the Service Desk. The Service Desk supports clients by providing helpful information, guidance, and timely response to service requests. He/she delights clients by going the extra mile when providing solutions to their problems, resulting in an excellent Client Experience. Aside from acting as the front line support on behalf of our Airline Clients, he/she is also the front line support of IAS to its Airline Clients.
Within the guidelines set by the Departmental Manager, and under the supervision of the Operations Manager and Team Leader, the MSS Agent also has the responsibility of helping to fulfill the department's targets and ensure client satisfaction.
The MSS Junior Agent also coordinates and works side-by-side with the Commercial Team in IAS London, IAS Houston, and IAS Manila.
QUALIFICATIONS:
- Completed at least (2) two years in college; completion of any Bachelor's Degree is preferred.
- Background in the travel industry, specifically airline or marine and energy is a plus.
- An advantage if experienced with airline reservation systems.
- Excellent communication skills with at least B2 level of English language proficiency.
- Ability to multitask, prioritize, and manage time effectively.
- Must possess decision-making, critical thinking, and problem-solving skills.
- Readiness to demonstrate a proactive attitude.
- Must possess excellent interpersonal skills to strengthen relationships with clients and foster camaraderie with colleagues.
- Can work on dynamic shifts and is willing to extend working hours.
- Willingness to work on-site: Makati City.
- Must be available to start ASAP.
- 4 full-time positions available.
*The salary range includes the following:
- Night shift differential rate in the operations (10pm to 6am) of 30% hourly rate/hour.
- Meal and Transportation allowance in the operations (10pm-6am) of 200php/night.
- New Hire Allowance of 2,500php/month upon endorsement in the operations.
- With HMO, Travel, Fitness, and Retirement Benefits.
- Other allowances/incentives applicable upon regularization.
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