Health Clinical Services Senior Analyst
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POSITION TITLE: Health Clinical Services Senior Analyst
WORK SETUP: Return to Office
RESPONSIBILITIES:
- Bachelor of Science Nursing (BSN) degree or General Nursing & Midwifery (GNM) Diploma or Basic Bachelor of Science (BSC) in Nursing degree or Associate Nursing Degree or Nursing Diploma
- Three months prior clinical experience, this is equivalent to 480 hours of working experience as an RN
- Working experience as a Registered Nurse means holding an active RN license and providing direct patient care
- Clinical settings include inpatient hospital, outpatient hospital or community clinic (excluding hotel nurse, school, airport, transport, or company nurse. Requires copy of JD from employer and requires internal CVE (clearance via exception).
- Holds current and unrestricted US Registered Nurse license; holds state specific RN licensure as required.
- Excellent written and verbal communication skills in English.
- For voice accounts, must pass US Berlitz B2 level or Versant score of 58 or any language proficiency equivalence.
- Proficiency in basic computer knowledge with the ability to learn additional computer programs.
- 6 months’ prior BPO experience or a minimum of 6 months’ prior working experience as a Registered Nurse in a clinical setting.
- Strong customer service focus
- Ability to empathize
- Prioritizing customer needs
- Listening, patience & action oriented
- Good understanding of phone etiquette
- Knowledge of ICD-9 and ICD-10 and CPT codes
- Experience in medical or insurance field
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