Zoom Telephony
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Lancesoft Philippines is seeking a hands-on Contact Center Telephony & Virtual Agent Engineer to own, optimize, and modernize Zoom Contact Center platform. Primary telephony administrator improving call center ops, IVR flows, and intelligent virtual agent capabilities.
Ideal candidate has 5+ years in contact center engineering, solid experience with Zoom CCaaS, VoIP/SIP, IVR, and hands-on troubleshooting, plus exposure to conversational AI. Strong cross-functional collaboration skills required.
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