Strategic Call Center Leader

2 days ago

Pasig, Metro Manila, Philippines MCI Careers Full-time

MCI Careers in Pasig is seeking an Experienced Call Center Manager to oversee operations and drive performance in a high-volume environment. You will lead supervisors, analyze data, and collaborate with clients to meet service goals, ensuring top-notch client satisfaction and efficient resource use.

The role demands 5+ years in a contact center with at least 2 years in management, strong leadership, and deep knowledge of CRM and reporting tools.