Strategic Call Center Leader
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MCI Careers in Pasig is seeking an Experienced Call Center Manager to oversee operations and drive performance in a high-volume environment. You will lead supervisors, analyze data, and collaborate with clients to meet service goals, ensuring top-notch client satisfaction and efficient resource use.
The role demands 5+ years in a contact center with at least 2 years in management, strong leadership, and deep knowledge of CRM and reporting tools.