IT Staff

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or any related field.
• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or any related field.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.

Experience

• At least 1–2 years of experience in IT support or related role.
• Experience in troubleshooting hardware, software, and network issues.
• Fresh graduates are welcome to apply (if applicable).

Skills

• Knowledge of computer hardware and software systems.
• Basic understanding of networking (LAN/WAN, routers, switches).
• Proficiency in operating systems (Windows, Linux, macOS).
• Ability to troubleshoot technical issues efficiently.
• Familiarity with printers, scanners, and other office equipment.
• Basic knowledge of cybersecurity practices.
• Good documentation and reporting skills.

Attitude / Behavioral Traits

• Detail-oriented and organized.
• Problem-solver with strong analytical thinking.
• Patient and able to assist non-technical users.
• Responsible and trustworthy.
• Willing to learn and adapt to new technologies.
• Can work independently and as part of a team.

Other Requirements

• Willing to be assigned on-site or travel if needed.
• Can work under pressure and handle multiple tasks.
• Available for on-call or emergency IT support.
• Good communication skills (verbal and written).

Job Description

• Install, configure, and maintain computer systems, hardware, and software.
• Monitor and maintain network systems and connectivity.
• Troubleshoot and resolve IT-related issues (hardware, software, network).
• Provide technical support to employees and users.
• Maintain and update IT inventory and documentation.
• Ensure data security and system backups are properly implemented.
• Assist in the setup of new equipment and user accounts.
• Perform regular system maintenance and updates.
• Coordinate with external vendors when necessary.