Reporting and Insights Lead

We are looking for a Reporting and Insights Lead for a client located in BGC. Salary is up to 240K and the setup is hybrid following a mid shift Manila schedule.

This is a new role to help lead a new function for Health and Benefits: H&B Planning, Reporting and Insights (PRI). This new team is intended to centralize activity related to capacity planning and performance metrics definition, collation and reporting. Its primary focus is the H&B GSD teams. The team is comprised of colleagues across GSD locations, organized into regional groups based on the H&B teams they support (e.g., North America, LATAM, Rest of World).

The Requirements:

• Manage a team of Data/Analytics/Reporting resources who work on SQL, Python, SSIS, MS Excel, and Power-BI.
• Experience defining & implementing business-centered performance metrics across a diverse range of processes.
• Good communication and presentation skills; particularly the ability to translate between business requirements & data analytic solutions, and vice versa.
• Operations forecasting, capacity modeling & planning skills.
• Understanding of developing stored procedures, functions, views, and T-SQL programs. Developed and maintained ETL (Data Extraction, Transformation, and Loading) mappings using SSIS, to extract the data from multiple source systems.
• Strong analytical, data visualization, report, and presentation design skills to derive meaningful insights from the data.
• Working knowledge of application QA & Testing procedures.
• Good documentation of End User Developed Applications.

Technical Responsibilities:

• Validate Technical specifications based on functional requirements (Metrics and Metrics Reporting).
• Ensure processes are set up to support debugging of solutions/applications in test and production environments.
• Propose tools to improve the reporting process and stakeholder experience.
• Set up robust processes to maintain and repair existing Management Reporting/Analytics applications.
• Work closely with Risk & Compliance Teams to ensure appropriate controls on data and solutions/applications.
• Ensure consistent Data methodology, tools, and thinking are embedded in operations.
• Drive CoP, which includes publishing learnings from various initiatives to enrich intellectual capital in the organization.

Team Responsibilities:

The following are the detailed responsibilities of the team that this role will lead:

• Support Managers and Team Leaders in implementing Planning and Reporting within their teams (i.e., team-level planning and reporting).
• Maintain regular performance reporting & dashboards across all core delivery processes, ensuring accuracy, relevance, and accessibility.
• Collaborate with cross-functional teams (e.g., with Technology or WMO PRI) on projects requiring data analysis or reporting skills (e.g., new dashboard development or new workflow deployment).
• Produce ad-hoc reports & insights in response to specific queries or emerging trends.
• Support Operations Leaders in resource allocation, workload management, and strategic decision-making.
• Support Continuous Improvement by helping to identify problem areas, trends, and opportunities for improvement.
• Continuously improve reporting and analytics processes to enhance efficiency and effectiveness of reporting.
• Work with large (Operations/Business) data sets and derive meaningful insights (using analytics) from the data, including combining and summarizing data from multiple data sources to generate meaningful analysis.
• Build reproducible pipelines to collect messy data from disparate source systems.
• Distill complex analyses into simple, compelling visualizations and dashboards.