Regional Operations Director
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Job Title
Operations Director
Job Summary
The Operations Director is responsible for overseeing end-to-end service delivery, ensuring operational excellence, client satisfaction, and profitability across all BPO programs. This role leads large-scale teams, drives performance against KPIs, and collaborates with cross‑functional teams to optimize processes, improve efficiency, and support business growth.
Key Responsibilities
Operational Leadership
- Lead and manage multiple BPO accounts/programs across functions.
- Ensure delivery of high‑quality services aligned with client SLAs, KPIs, and contractual obligations.
- Drive continuous improvement initiatives.
Client Relationship Management
- Act as the senior point of contact for key clients.
- Build and maintain strong client relationships.
- Conduct regular business reviews.
Performance & KPI Management
- Monitor and analyze operational metrics.
- Implement corrective actions.
- Ensure teams consistently meet targets.
Financial Management
- Manage P&L for assigned programs.
- Drive cost optimization.
- Oversee budgeting and forecasting.
Team Leadership & Development
- Lead and develop managers and team leaders.
- Build a high‑performance culture.
- Support hiring and succession planning.
Process Improvement & Innovation
- Identify process gaps and implement solutions.
- Drive automation and digital initiatives.
Compliance & Risk Management
- Ensure adherence to policies and regulations.
- Manage operational risks.
Qualifications
- Bachelor’s degree in Business or related field.
- MBA preferred.
- 10–15+ years of BPO experience.
Skills
- Leadership and people management
- Client management
- Analytical thinking
- Financial acumen
- Communication skills
KPIs
- SLA achievement
- Customer satisfaction
- Employee engagement
- Profitability
-
Regional Operations Director
6 hours ago
iloilo city, western visayas, Philippines cxperts Full-time ₱6 ContractJob Title Operations Director Job Summary The Operations Director is responsible for overseeing end-to-end service delivery, ensuring operational excellence, client satisfaction, and profitability across all BPO programs. This role leads large-scale teams, drives performance against KPIs, and collaborates with cross‑functional teams to optimize...
-
Iloilo City, Western Visayas, Philippines cxperts Full-time ₱4 - ₱6 Contractcxperts is seeking an Operations Director in Iloilo City, Philippines. This role is vital for overseeing service delivery and ensuring operational excellence while driving client satisfaction and profitability across multiple BPO programs.The ideal candidate should have a Bachelor’s degree and 10–15+ years of BPO experience, demonstrating exceptional...
-
Director of Operations
3 days ago
Iloilo City, Western Visayas, Philippines Sagility Full-time ₱1 - ₱2 ContractCollege degree in Management, Marketing, Psychology or Life Science Experience: 8+ years customer service experience, 5 year managerial (director) experience. Should have an experience handling US healthcare account Mandatory Skills: Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution...
-
DIRECTOR, OPERATIONS
1 day ago
Cebu City, Central Visayas, Philippines Qualfon Philippines Full-timeOVERVIEW Job Description – Director, Operations Department: Call Center Operations Reports To: Managing Director Employment Type: Full-Time Work location: IT Park, Cebu Work schedule: PH night shifts Job Summary This role requires a multi-talented leader with deep customer care and progressive customer support work experience to help Qualfon...
-
Regional Operations Supervisor
6 hours ago
cebu city, central visayas, Philippines SmartLine Human Resource Services Inc Full-time ₱614,000 ContractA leading human resource service provider is seeking an Area Supervisor in Cebu City. The role involves overseeing daily operations, managing and mentoring teams, and ensuring compliance with safety regulations. The ideal candidate will have strong leadership and communication skills, alongside a proactive problem-solving approach. Responsibilities include...
-
Regional Operations Coordinator
2 days ago
Cebu City, Central Visayas, Philippines Ace Promotion & Marketing Corporation Full-time ₱300,000 - ₱420,000 ContractAce Promotion & Marketing Corporation is seeking a Regional Operations Assistant in Cebu City to provide administrative and operational support for merchandising activities across the region. The role involves encoding, validating, and consolidating reports, maintaining records, and ensuring smooth communication between clients, supervisors, and...
-
Regional Operations Assistant
2 days ago
Cebu City, Central Visayas, Philippines Ace Promotion & Marketing Corporation Full-time ₱300,000 - ₱420,000 ContractThe Regional Operations Assistant is responsible for providing administrative and operational support to ensure smooth execution of merchandising activities within the assigned region. The role involves accurate encoding, validation, and consolidation of reports, maintaining updated records, and facilitating effective communication between clients,...
-
Director of Operations
2 days ago
cebu city, central visayas, Philippines Qualfon Full-time ₱3 ContractThis role requires a multi-talented leader with deep customer care and progressive customer support work experience to help Qualfon evolve its customer care organization internally and externally specific clients and lines of businesses. The ideal candidate will be obsessive about setting and achieving targets, fostering a strong team environment across...
-
Director Operations
3 days ago
Lapu-Lapu City, Central Visayas, Philippines Manulife Financial Full-timeManulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. JOB DESCRIPTION Strategic leadership of an Operations group with focus on creating an efficient organization that delivers "World...
-
Regional Growth
2 days ago
Cebu City, Central Visayas, Philippines A7 Recruitment Corporation Full-timeA7 Recruitment Corporation in the Philippines seeks a Regional Sales Operations Manager to lead regional sales and operations strategies, drive growth across branches, and ensure profitability. You will oversee performance in sales, customer service, and operational metrics while aligning with corporate targets.You will mentor regional teams, optimize...
