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Customer Support Representative

4 weeks ago

Pasay, National Capital Region, Philippines ECLARO Full time
Role Title: Customer Support Representative (English & Spanish-Speaking)

ECLARO: A quick Summary

ECLARO is an award-winning professional services firm headquartered in New York City, operating across the U.S., Canada, UK, Ireland, Australia, and the Philippines. We are committed to delivering the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, and custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E Service Maturity Model, we help clients drive innovation, automation, and process improvement.
About the Role

Our client is seeking a highly motivated and dedicated Customer Support Representative (English & Spanish-Speaking) to join their team. In this role, you will deliver exceptional customer service, address inquiries, assist clients, and resolve issues professionally and efficiently.

Qualifications:
  • Bachelor's Degree or completed at least 2 years in college (depending on account requirements)
  • 1-2 years of BPO experience (preferably in a customer service or sales role)
  • Fluent in both English and Spanish (spoken and written)
  • Open to seasonal accounts
Key Responsibilities:
  • Provide bilingual customer support (English & Spanish) via phone, email, and chat
  • Effectively address customer inquiries and resolve issues with professionalism
  • Build strong customer relationships and provide a positive brand experience
  • Identify sales opportunities, develop account strategies, and negotiate creative solutions
  • Communicate the value of products/services, discuss pricing and credit terms, and prepare orders using web-based tools
  • Maintain adherence to department quality and performance standards
  • Utilize Microsoft Word, Excel, and PowerPoint for documentation and reporting
  • Work flexible hours, including weekends and holidays, as needed
What We Offer:
  • Competitive compensation package with monthly performance incentives
  • Meal and other allowances
  • Medical coverage for the employees and 3 qualified dependents
  • Dental coverage for employees
  • Skills enhancement through trainings and personal development programs
If you are passionate about delivering outstanding bilingual customer service and eager to grow in a dynamic environment, apply today
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