Customer Service Officer
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Job Description:
Strengthen customer relationships and improve customer retention.
Build long-term brand loyalty through customer engagement initiatives.
Monitor customer behavior, feedback, and satisfaction to enhance the customer experience.
Collaborate with internal teams to ensure a seamless and consistent customer journey.
Track customer health metrics and implement programs that increase customer loyalty and advocacy.
Qualification:
Bachelor's Degree in Business Administration, Marketing, Management, or a related field (Master's Degree is an advantage).
Required 3-5 years of Experience in customer relations, brand management or similar roles, preferably in Financial services or other high-trust consumers industries
Customer Behavior Analysis & Insight-driven decision making
Campaign execution and strategic thinking, social listening and CRM platform proficiency
Cross-functional collaboration, strong written and verbal communication
Relationship and trust Management, Customer centric mindset and people skills
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