Enterprise Operations Accounts Receivable Collections Practitioner Professional Quezon City, PH

1 week ago


Quezon City, National Capital Region, Philippines Avature Full time

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

Your role and responsibilities

The Senior Accounts Receivable Analyst – Collections is responsible for collection of customer accounts, providing prompt and accurate support to customers, sales representatives, field service representatives, and other company staff and the accurate reconciliation of accounts receivables portfolio of approximately 500-700 accounts.

ESSENTIAL FUNCTIONS:
  • Responding to external and internal customer requests via phone and email in a fast-paced, highly complex environment.
  • Independently collect past due invoices by contacting customers via phone, email, or portal.
  • Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
  • Advanced organizational, technical, and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
  • Process daily and/or month-end account reconciliations – spreadsheets such as daily cash log.
  • Cash application of payments to customer's accounts received via credit cards, coordinating and collaborating with a centralized cash application team.
  • Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
  • Preparation of weekly aging report and prioritize accounts based on overdue status.
  • Account review for credit releases.
  • Train new team members on daily tasks.

Required education

Bachelor's Degree

Required technical and professional expertise

  • Must have the ability to define and solve problems.
  • Must be self-motivated, work independently with minimum supervision, and be an effective team player.
  • Excellent verbal and written communication skills required.
  • Excel/Word skills including Pivot tables, VLookups, and other formulas.
  • SAP/CRM experience.
ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market-leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships live in what we do as IBMers as we strive to be the catalyst that makes the world work better.

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title: Process Delivery Specialist-Lead to Cash

Job ID: 13244

City / Township / Village: Quezon City

State / Province: National Capital Region (Manila)

Country: Philippines

Work arrangement: Onsite

Area of work: Enterprise Operations

Employment type: Regular

Position type: Professional

No Travel

Company: (0856) IBM Business Services

Shift: Night

Is this role a commissionable/sales incentive based position?

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