Senior Analyst, Risk and Compliance

4 days ago


Manila, National Capital Region, Philippines Transcom Worldwide (Philippines), Inc. Full time

Transcom is looking for talented individuals like you to join our awesome team Be the next Senior Analyst, Risk and Compliance for our Transcom Pasigsite.

Join our Transcom Family as a Senior Analyst, Risk and Compliance

As the Regional Risk and Compliance Analyst, you will be an integral part of our dynamic risk and compliance team. In this pivotal role, you will identify, evaluate, and manage risks tied to our global operations, ensuring strict compliance with relevant laws, regulations, and internal policies. Your expertise in risk management, regulatory compliance, and navigating the complexities of global operations in a fast-paced, multinational environment will be essential to driving our team's success.

Key Responsibilities:

  • Risk Assessment & Management:
    • Identify, assess, and analyze potential risks to the company's global operations, including operational, financial, regulatory, and reputational risks.
    • Conduct risk assessments, including analysis of key risk indicators, and collaborate with business units to implement effective risk mitigation strategies.
    • Track and report on key risk metrics, developing reports and dashboards for senior management.
  • Compliance Management:
    • Ensure compliance with global regulatory frameworks, including but not limited to GDPR, SOX, FCPA, Anti-Money Laundering (AML), and local laws in key markets.
    • Monitor changes in regulations and assess their impact on the company's operations, contractual obligations and policies.
    • Assist in developing, implementing, and maintaining compliance policies, procedures, and controls across all regions.
    • Address client-specific risk and compliance requirements during onboarding and throughout the partnership.
    • Ensure operational teams meet agreed-upon standards and contractual obligations.
  • Internal Audit & Control:
    • Support internal audits and assessments related to risk and compliance, ensuring that policies, procedures and contractual commitments are adhered to.
    • Coordinate with external auditors as needed, providing required documentation and reports.
    • Assist in the development of internal controls to ensure compliance with regulatory and statutory requirements.
  • Incident Management:
    • Investigate breaches, SLA violations, or other incidents impacting client deliverables or compliance.
    • Recommend corrective actions and communicate effectively with clients and regulators.
  • Training & Awareness:
    • Develop and deliver training programs on risk and compliance topics to employees at all levels.
    • Promote awareness of compliance requirements and the importance of risk management throughout the organization.
  • Global Collaboration:
    • Work closely with internal stakeholders, including legal, finance, operations, and IT teams, to address global risk and compliance issues.
    • Maintain relationships with key regulators and external partners to stay informed of best practices and emerging risks.
  • Reporting & Documentation:
    • Prepare and present risk and compliance reports for senior management, highlighting key risk areas and recommending appropriate mitigation actions.
    • Maintain accurate and up-to-date documentation on risk assessments, compliance audits, and internal control processes.

What we are looking for:

To be successful in this role you must…

  • Bachelor's degree in Business Administration, Risk Management, Law, Finance, or a related field. Relevant certifications (e.g., CRISC, CISA, CISM, or Compliance certifications) are a plus.
  • Minimum of 3-5 years of experience in risk management, compliance, or a related field, preferably in a global or multi-national company.
  • Knowledge of global regulations and industry standards, including GDPR, SOX, FCPA, and AML.
  • Strong understanding of risk management frameworks, internal controls, and compliance auditing.
  • Experience with risk management software, data analytics tools, and reporting systems.
  • Ability to identify patterns and evaluate complex regulatory risks and propose practical solutions.
  • Excellent communication skills with the ability to present complex information to non-technical stakeholders.
  • Strong attention to detail and a proactive approach to problem-solving.
  • Quick adjustment to new tools, regulations, and client requirements in the fast-paced BPO environment.
  • Ability to work effectively both independently and as part of a global team.
  • Proficiency in a second language is a plus.
  • Experience working with cross-functional teams in a global environment.
  • Strong project management skills with the ability to manage multiple priorities simultaneously.

What's in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team

  • Day 1 HMO
  • Meal & Transportation Allowance
  • Rice Subsidy
  • Clothing Allowance
  • 24/7 Teleconsult
  • Free Psychologist Consultation
  • In-house & Online Pharmacy
  • Scholarship Program
  • Retirement Fund
  • Free Meal & Medicine (through Transcom's Tap Card Rewards)
  • Loyalty Incentives
  • Accidental & Life Insurance
  • Free Shuttle Service

What Life at Transcom is like
At Transcom, we're relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.

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