Business Analyst
6 days ago
On-site - Makati Fresh Graduate/Student Diploma Full-time
Job Description- Reports directly to the Fraud Supervisor or Fraud Team-lead (if applicable) in the performance of its day-to-day fraud risk management functions, roles, responsibilities, projects, and activities.
- Sources, extracts, gathers, consolidates, supports, and represents required information reference to customer/partner/third party accounts that will be subjected to fraud risk related data processing, monitoring, analytics, reporting and filing for legal case proceedings.
- Implements, operates, and maintains the different systems, tools, processes, and procedures that will be used to efficiently and effectively perform monitoring, profiling, detection, investigation and evaluation of fraud risk related matters and its derivatives.
- Monitors, profiles, investigates on-site/off-site (case-to-case) and evaluates transactional patterns, trends, event summaries, system and audit logs and all other information relative and significant to customers/partners/third party accounts fraudulent behavior. Such may include, but is not limited to, usage logs, system activities/changes, internal and external partner transactions, onsite/off-site inspection, etc. where various trends or other notable behavioral patterns may be used to identify, detect, substantiate, and derive fraudulent/abusive issues/cases vis a vis set policies, standards, business rules, guidelines, agreements, and the likes.
- Performs testing and detects, identifies, and concludes the existence/presence of fraud related issues/concerns and correlates them against applicable policies, set standards, procedural guidelines, MOA, contracts, service agreements, laws and other regulatory or legal/Fraud mandates.
- Formulates recommendation (correction, corrective actions, and preventive actions) to minimize, prevent and/or control possible recurrence from the identified fraud issues/concerns. Submit to the next level officer for assessment.
- Sources, gathers, consolidates, and compiles significant information that will help reference, identify, establish, evaluate, support, and recommend applicable policies, set of standards, procedural guidelines, MOA terms and conditions, laws and other regulatory or legal/Fraud Risk Management mandates and other references that will be used by the Fraud Risk Management Team in managing Fraud-related issues and filed cases.
- Coordinates and collaborates with other interfacing departments (e.g., Legal, Risk Management, Internal Audit, Human Resources, Corporate Governance etc.) on the handling of Fraudulent related issues/cases/requirements.
- Identifies, computes, and prepares for the details of the applicable penalties, sanctions and charges as well as the application of other related rewards and recognitions (credits/debits adjustments) that should be applied and reflected from/to a concerned party's account in relation to a fraud matter.
- Gathers and consolidates all details, documentations and reference materials required and assigned in relation to the filing of fraud cases initiated and handled by the team and represents them in court hearings (if required).
- Records, prepares, updates and/or submits the needed information, productivity/output report/s either on a detailed, summarized or presentation format (whichever is applicable) to the next level officer to effectively describe, display, rationalize and support the observations, findings, existence, conclusion, and recommendations relative to the Fraud Risk Management task/activity.
- Identifies, quantifies and provides the list of detailed accounts/entities/cases that will or may be subjected to possible Fraud adjustments. This includes, but is not limited to, computed penalties, charges or other forms of debits and credits.
- Monitors and coordinates for the actual, orderly and timely delivery and alignment of internal/external partner's roles and responsibilities, its commitments and targets, as well as the implementation of the agreed controls (corrective and preventive solutions), settlements and other recommendations that will help address Fraud issues or minimize revenue/opportunity loss affecting the business and the company.
- Performs post assessment review, recording, reporting and escalation of Fraud Risk Management related deliverables particularly those involving the monitoring of the effectiveness and results of the recommendations, applied solutions and other Fraud related activities.
- Drafts, develops, maintains, reviews and revises/updates the documentation of Fraud Risk Management policies, procedures, criteria and guidelines that will be used to aid and guide in the proper monitoring and execution of applicable Fraud Risk Management Policies and Programs.
- Responds to Fraud related inquiries, clarifications and validation either in person, on email, over the phone or any other alternative medium of communications.
- Provide inputs on the technical and non-technical trainings (knowledge, skills set and discipline) needed to operate, support and further upgrade the competencies and personal discipline required from a Fraud Risk Management work environment.
- To perform all other instructions, duties and/or functions that may be requested, required and/or assigned by his/her superiors from time to time without prejudice to the functional, personal and physical welfare of the individual and the organization.
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