Real-Time Workforce Planner

Turnitin is seeking a Workforce Management Analyst to optimize global technical support staffing, workloads, and scheduling. You will monitor queues, allocate tickets, and ensure coverage across regions and time zones to meet service levels. The role emphasizes forecasting, capacity planning, and performance reporting, with a remote-first culture and a focus...

Qualfon Philippines is seeking a Specialist II, Workforce Management (Real Time Analyst) to monitor intraday staffing, adherence, and real-time performance. You will coordinate with Operations and WFM to optimize staffing and service delivery across sites.The role requires strong analytical skills, attention to detail, and excellent communication to manage...

Alorica Teleservices, Inc. is seeking a Workforce Real Time Associate to join our Cebu City team. In this full-time role you will monitor real-time workforce data, track service levels, and support scheduling to ensure optimal coverage and SLA adherence.You will analyse metrics, communicate with team leads, and generate reports to identify trends and...

Job Description: Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation. ...

Job SummaryThe Real-Time Analyst is responsible for monitoring real-time service levels, call volumes, agent availability, and queue performance to ensure optimal workforce utilization and SLA achievement. The role supports operations by making real-time adjustments and providing actionable insights.Key ResponsibilitiesMonitor real-time queues, call volumes,...

About the roleWe are seeking a Workforce Real Time Associate to join our dynamic team in Cebu City, Cebu. This is a full-time position where you will play a crucial role in maintaining optimal workforce management and ensuring smooth operations across our call centre. As a Workforce Real Time Associate, you will be responsible for monitoring, analysing and...

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation. Our team is composed...

Join our CP360 Family, today! From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together! Why Join ContactPoint360? At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just...

All Jobs > Real Time Analyst | Philippines Fully Remote Remote - Philippines, PHL Description We are growing and we're seeking a Real-Time Analyst to join our Workforce team, support daily workforce operations and help ensure service level agreements are consistently met. Main Objective: The Real-Time Analyst is responsible for managing day to day and...